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richa desai

@richadesai

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Results-driven Functional/Business Analyst specializing in SaaS/PaaS delivery and data-driven process improvements.

Canada

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What I'm looking for

I am seeking a remote Business/Product/Functional Analyst role where I can apply Agile delivery, data analysis, and change management to drive measurable product and process improvements.

I am a results-driven Functional Analyst with extensive experience across eCommerce, B2B and Enterprise IT domains, delivering SaaS and PaaS solutions and bridging business needs with technical teams in Agile environments.

At Canadian Tire Corporation I led an on-prem to cloud migration, used SQL and Azure Database to improve processing efficiency by 60%, managed product backlogs with a 95% on-time delivery rate, and drove feature adoption up 30% through change management and training.

I have a technical foundation from earlier roles as a software engineer, experience delivering $300K+ B2B project portfolios, and hold certifications including ECBA, PSM I and SAFe; I am seeking a remote Business Analyst, Product Analyst, or related role to restart my career after a planned break.

Experience

Work history, roles, and key accomplishments

Technologist / Functional Analyst

Canadian Tire Corporation

Apr 2021 - Jun 2025 (4 years 2 months)

Analyzed business processes and led an on-prem to cloud migration delivered in 8 months; used SQL and Azure to improve processing efficiency by 60% and drove a 95% on-time delivery rate for key features across Agile teams.

Business Analysis SQL Cloud Migration Agile Jira Backlog Management Change Management

Functional Lead

Direction Software LLP

Jun 2018 - Jun 2019 (1 year)

Translated client requirements into technical solutions for B2B projects, delivered a $300K+ portfolio on time and in scope, and facilitated Agile ceremonies to improve delivery velocity.

Requirements Gathering Stakeholder Management Agile Risk Management Technical Documentation Jira

Senior Software Engineer

Direction Software LLP

Oct 2015 - Jun 2018 (2 years 8 months)

Developed a prototype framework with onsite collaboration in Germany and mentored junior developers, improving code quality by ~50% and enabling successful feature implementation.

Software Development Mentoring Technical Design Cross Functional Collaboration JSP Linux

Software Engineer

Infibeam.com

Feb 2014 - Oct 2015 (1 year 8 months)

Coordinated development and deployments for B2C and B2B modules using JSP and Linux, resolving bugs and ensuring on-time delivery of project modules for an eCommerce and payments platform.

JSP Linux Deployment Modules SDLC