richa desai
@richadesai
Results-driven Functional/Business Analyst specializing in SaaS/PaaS delivery and data-driven process improvements.
What I'm looking for
I am a results-driven Functional Analyst with extensive experience across eCommerce, B2B and Enterprise IT domains, delivering SaaS and PaaS solutions and bridging business needs with technical teams in Agile environments.
At Canadian Tire Corporation I led an on-prem to cloud migration, used SQL and Azure Database to improve processing efficiency by 60%, managed product backlogs with a 95% on-time delivery rate, and drove feature adoption up 30% through change management and training.
I have a technical foundation from earlier roles as a software engineer, experience delivering $300K+ B2B project portfolios, and hold certifications including ECBA, PSM I and SAFe; I am seeking a remote Business Analyst, Product Analyst, or related role to restart my career after a planned break.
Experience
Work history, roles, and key accomplishments
Technologist / Functional Analyst
Canadian Tire Corporation
Apr 2021 - Jun 2025 (4 years 2 months)
Analyzed business processes and led an on-prem to cloud migration delivered in 8 months; used SQL and Azure to improve processing efficiency by 60% and drove a 95% on-time delivery rate for key features across Agile teams.
Functional Lead
Direction Software LLP
Jun 2018 - Jun 2019 (1 year)
Translated client requirements into technical solutions for B2B projects, delivered a $300K+ portfolio on time and in scope, and facilitated Agile ceremonies to improve delivery velocity.
Senior Software Engineer
Direction Software LLP
Oct 2015 - Jun 2018 (2 years 8 months)
Developed a prototype framework with onsite collaboration in Germany and mentored junior developers, improving code quality by ~50% and enabling successful feature implementation.
Software Engineer
Infibeam.com
Feb 2014 - Oct 2015 (1 year 8 months)
Coordinated development and deployments for B2C and B2B modules using JSP and Linux, resolving bugs and ensuring on-time delivery of project modules for an eCommerce and payments platform.
Education
Degrees, certifications, and relevant coursework
Welingkar Institute of Management
Post Graduate Diploma in Management, Information Technology Project Management
Post Graduate Diploma in Management specializing in Information Technology Project Management.
NIIT Technologies
Graduation Degree Course, Computer Software Engineering
Completed a graduation-level course in Computer Software Engineering.
University of Mumbai
Bachelor of Commerce, Commerce
Awarded a Bachelor of Commerce degree.
Availability
Location
Authorized to work in
Job categories
Skills
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