Ricardo Quinaucho

Led end-to-end incident and event lifecycle management for high-volume hybrid architectures, including cloud and on-premise environments. Commanded crisis management tables and executed post-mortem analyses to drive preventive actions and continuous improvement.

Designed and administered CMDB architecture, establishing data models and dependency relationships. Implemented ITSM suites aligned with ITIL v4 and integrated discovery tools for real-time asset visibility, achieving 98% SLA compliance.

Designed and built complex ETL pipelines for massive data migration and transformation. Administered Windows Server and SQL Server infrastructure, ensuring high availability and security, and automated resource provisioning using Terraform.

Diagnosed and resolved complex Level 2/3 issues in REST APIs and banking microservices deployed on AWS and Azure. Optimized stored procedures and SQL queries, and integrated CI/CD pipelines with GitHub Actions.

Provided Level 2 support for virtual banking and payment channels, ensuring transactional continuity. Optimized stored procedures and managed transactional security, including digital certificates and HSM modules.

Pursuing System Admin certification; completed ITSM, ITOM Discovery, CSDM, Major Incident Mgmt, and Event Mgmt certifications.

Earned the Real User Monitoring (RUM) certification.

Completed a higher technical degree in Application Development.

Pursued a degree in Computer Systems Engineering.

Completed postgraduate diplomas in Information Security, Database Programming, and Systems Engineering.

Earned ITIL v4 Fundamentals and Update certifications.

Earned certifications in Back-office Antifraud and Aspect Security Expert.

Earned DevOps Foundation and Scrum Foundation certifications.

Completed an introductory Java course.

Completed a course on leading remote teams.