Ricardo Miranda Figueira
@ricardomirandafiguei
I support businesses with QuickBooks payroll, reconciliations, and high-performing customer service teams.
PortugalWhat I'm looking for
I'm currently supporting business clients at Foundever in Porto, resolving issues across QuickBooks Online and QuickBooks Payroll. I help with payroll configuration, tax setups, and bank reconciliations while maintaining strong KPI performance.
At TFG (The Foschini Group), I managed and mentored teams of up to 14 customer service and credit advisory agents. I coached colleagues on quality metrics, compliance, and performance targets.
My experience also includes financial administration, client record management, inbound and outbound credit-account support, and administrative query resolution.
I've built more than nine years of experience across fintech support, customer success, financial accounting, call centre operations, and team leadership.
Experience
Work history, roles, and key accomplishments
Provides technical support to business clients using QuickBooks Online and QuickBooks Payroll platforms, assisting with payroll configurations, tax setups, and bank reconciliations while maintaining high KPI performance ratings.
Education
Degrees, certifications, and relevant coursework
Boston City Campus
Higher Certificate, HIV/AIDS Counseling and Management
2020 -
Pursuing a Higher Certificate in HIV/AIDS Counseling and Management.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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