Reymark Simundac

I've supported Australian telecom customers across activation, provisioning, technician appointment booking, onboarding, and service disruptions for more than three years.

At EMAPTA on the Tangerine and More Telecom account, I coordinate service-related requests, investigate order discrepancies and provisioning failures, and support NBN activation lifecycles. As a Person on Call, I handle urgent concerns, complaints, supervisor calls, and service-delivery escalations.

I use Salesforce, Jira, NBN portals, and order-management tools to document cases, track issues through resolution, and help keep customers informed. I also contributed to process documentation through the Data Flow Detection Guidelines.

Previously at Acquire Intelligence, I provided activation and technical support through inbound, outbound, and live chat channels. I used Sigma Order Management System to investigate order fallouts and help newly signed customers get connected.