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IT Infrastructure & AIOps Specialist

Indonesia

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What I'm looking for

I'm looking for a role that fosters innovation and allows me to lead impactful projects in cloud infrastructure and automation.

I'm Reva, an IT Infrastructure Specialist with extensive experience in DevSecOps, Cloud Infrastructure, and System Administration. My journey in the tech industry has been marked by a strong commitment to enhancing operational efficiency and implementing innovative solutions. I thrive in dynamic environments where I can leverage my skills to drive improvements and adapt to new technologies.

Throughout my career, I have successfully led teams and projects that focus on automation and infrastructure optimization. For instance, at Tech Mahindra, I played a pivotal role in elevating the Observability Maturity Model for Indonesia's largest telco provider, significantly reducing manual workloads and improving response times. My passion for continuous learning and dedication to excellence make me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Current

Senior System Engineer

Current

Tech Mahindra

Jan 2025 - Present (1 year 7 months)

Leading AIOps R&D for one of Indonesia's largest telcos, directing an engineering team across a sizeable AWS and Kubernetes footprint. Cut incident response time, prevented major revenue loss, and unified workflows into one agentic AI system.

Site Reliability Engineering AI Automation Incident Response Cloud Infrastructure System Administration AI Ops

Senior DevOps Engineer

PT HM Sampoerna Tbk

Jun 2024 - Dec 2024 (6 months)

Maintained SLAs for HM Sampoerna's app portfolio, leading an engineering group through a console-to-Terraform migration and standardizing legacy AWS accounts to Philip Morris International compliance. Cut SEA region cloud costs and automated daily repetitive tasks via Jenkins.

CI CD Pipelines DevSecOps Cloud FinOps Monitoring And Observability DevOps Automation

DevOps Lead

PT Telkom Indonesia

Apr 2022 - May 2024 (2 years 1 month)

Promoted to lead a DevOps team for Telkom's Netmonk suite, architecting a multi-tenant AWS ECS platform off legacy virtual machine deployments. Migrated Singapore to Jakarta for major cost savings, and sped up deployments via Bitbucket CI/CD.

Cloud Architecture Cloud Migration CI CD Pipelines Monitoring And Observability DevOps Cloud Native Architecture

Technical Support Engineer

PT Telkom Indonesia

Aug 2020 - Apr 2022 (1 year 8 months)

Supported Netmonk clients from small businesses to large enterprises with installs, configuration, and troubleshooting. Built Terraform/Ansible pipelines that sped up deployments, and Grafana observability that improved incident response.

Sales Engineer Technical Support Cloud Engineer Customer Success Solutions Architect Ticket Resolution

System Administrator

BRIN

Jun 2020 - Aug 2020 (2 months)

Built an HPC lab from scratch for BRIN's Aviation Technology Research Center, planning network topology, repairing broken nodes to avoid new hardware spend, and automating OS install and configuration across the cluster.

Computer Hardware System Administration Infrastructure Recovery Documentation Troubleshooting

Junior System Administrator

BRIN

Feb 2019 - Dec 2019 (10 months)

Helped maintain an HPC lab at BRIN's Informatics Research Center, repairing damaged nodes, automating new node installs, and rolling out Puppet configuration management for consistent infrastructure state.

System Administration HPC Infrastructure Monitoring System Configuration Configuration Management

IT Support Lead

PT Griya Mitra Persada

Jul 2018 - Sep 2018 (2 months)

Led an on-site IT support team across end-devices at Pakansari Stadium during the Asian Games, installing, testing, and auditing devices to keep every match running smoothly.

IT Support Team Leadership Device Management Troubleshooting