Open to opportunities

Resham Rafiq

@reshamrafiq

LiveOps Game Producer blending user support, product ops, and cross-team execution to resolve issues and ship releases confidently.

Pakistan

Message

What I'm looking for

I’m looking for a live product environment where I can own operations and LiveOps delivery—triaging user issues, coordinating cross-functional teams, communicating clearly, and improving stability so releases move fast and support stays effective.

I’m a Project & Product Operations professional and currently a Game Producer for Medieval Empires, owning LiveOps, release execution, and user support coordination. I triage online player reports, support tickets, and live issues, then turn them into clear internal tasks with context, impact, priority, examples, and next steps.

I coordinate across development, QA, product, design, support, community, marketing, and leadership to resolve user-impacting problems and keep releases moving. I monitor product and platform health using Google Play Console, App Store Connect, Unity Diagnostics, Helpshift, and support channels, and I led follow-ups that reduced Google Play crash rate from 2%+ to under 0.19%.

Earlier roles strengthened my production communication and player-facing content workflows, including FAQs, release notes, issue updates, feature explainers, and chatbot/helpdesk configuration. I bring a consultative, consultative problem-solving mindset—understanding user pain points, escalating retention risk, documenting context clearly, and following through until resolution.

Experience

Work history, roles, and key accomplishments

Current

Game Producer

Current

MoonGaming

Jan 2026 - Present (6 months)

Owned LiveOps, release execution, product operations, and player support coordination for Medieval Empires. Triaged player reports and platform issues, coordinated with cross-functional teams to resolve live issues, and monitored health across store and analytics tooling.

LiveOps Product Operations Player Support Issue Resolution Product Communication Bug Context Gathering App Store Connect Unity Diagnostics Helpshift Jira

Associate Game Producer

MoonGaming

Jan 2025 - Jan 2026 (1 year)

Supported production planning and release follow-ups for Medieval Empires, including QA validation and testing coordination. Managed online player support operations, escalated gameplay/account/stability issues, and maintained visibility into blockers and risks until resolution.

Production Planning Sprint and Release Follow Ups QA Testing Testing Support Player Support Escalation Management Product documentation Jira Asana

Content Manager (Producer)

MoonGaming

Mar 2024 - Jan 2025 (10 months)

Handled player-facing product communication and support workflows, including queries, issue summaries, escalation notes, and chatbot/helpdesk configuration. Took on producer-level tasks such as player feedback tracking, release preparation, live issue coordination, and coordination with product, development, QA, and support teams.

Player Communication Feature Breakdowns FAQs Email Communication Customer Message Response Escalations Chatbot and Helpdesk Configuration Release Coordination Helpshift Sendgrid

Digital Content Manager

MoonGaming

Mar 2022 - Mar 2024 (2 years)

Managed content planning and creation for the blockchain gaming market, including website/blog copy, social media, product explainers, community communication, and publishing support. Translated complex blockchain/gameplay concepts into clear user-facing content and supported cross-functional content delivery with product, design, and community teams.

Content Planning Content Creation Social Media Content Product Explainers Communication Email Communication Marketing Support

Digital Content Manager

April & June Digital

Aug 2020 - Mar 2022 (1 year 7 months)

Led content operations and project delivery for international clients across websites, social channels, and campaign content. Coordinated with design and client teams on scheduled deliverables, managed deadlines/revisions/quality checks, and supported SEO for campaign assets.

Content Operations Project Delivery Website Content Social Media Content

Content Team Lead

Sofizar

Sep 2014 - Jul 2020 (5 years 10 months)

Managed editorial operations and content workflows, including training initiatives, client communication, and publishing schedules. Oversaw team output through quality control and coordinated delivery of content tasks across multiple digital platforms.

Editorial Operations Workflows Team Coordination Client Communication Publishing Schedules Quality Control Content Delivery