Looking for a job

Renis Rrapaj

@renisrrapaj

WFM specialist at Continuum, forecasting staffing needs and planning schedules to support efficient workforce allocation.

Albania

Message

At Continuum, I plan workforce schedules and forecast staffing needs based on business requirements. I monitor daily and weekly performance to identify trends and areas for improvement.

At Auto 1, I coordinated vehicle transportation schedules and deliveries, working with clients and transport providers and monitoring delivery status through to the client.

At One Albania and Albtelecom Albania, I supported customers with product questions, invoices, service issues, and technical assistance. Earlier, as a Virtual Front Desk at Payman LTD, I helped coordinate guest check-ins and check-outs.

Experience

Work history, roles, and key accomplishments

Current

WFM Specialist

Current

Continuum

Apr 2025 - Present (1 year 7 months)

Responsible for workforce scheduling and shift planning to ensure adequate staffing levels. Forecasting workforce requirements and monitoring performance results to identify trends and areas for improvement.

Workforce Management Scheduling Forecasting Data Analysis Operational Efficiency

Logistics Specialist

Auto 1

Aug 2024 - Apr 2025 (8 months)

Followed logistics procedures for vehicle transportation and delivery, planning and coordinating schedules. Managed the logistics process from vehicle preparation to final delivery, coordinating with clients and transport providers.

Logistics Transportation Planning Coordination Client Communication Problem Solving

Digital Support and After Sales

One Albania

Dec 2023 - Jul 2024 (7 months)

Communicated with clients regarding products and services, providing accurate information and technical support. Followed up on customer requests and supported the after-sales process to maintain high customer service.

Customer Support Technical Support Communication Skills Problem Solving Aftersales

Customer Support

One Albania

Jan 2022 - Dec 2023 (1 year 11 months)

Handled customer inquiries regarding products and services, assisting with invoices and service issues. Provided accurate information and solutions, following up to ensure timely resolution.

Customer Support Communication Skills Problem Solving Service Activations

Customer Support

Albtelecom Albania

Mar 2021 - Jan 2022 (10 months)

Handled customer inquiries regarding products and services, assisting with invoices and service issues. Provided accurate information and solutions, following up to ensure timely resolution.

Customer Support Communication Skills Problem Solving Service Activations

Virtual Front Desk

Payman LTD

Jan 2017 - Dec 2019 (2 years 11 months)

Provided virtual support and coordination for check-in and check-out processes across properties. Assisted guests with inquiries and coordinated with property teams to ensure smooth experiences.

Virtual Support Coordination Guest Service Communication Skills Problem Solving