At Universal Transport II, I lead and supervise a night-shift team of six dispatch staff while coordinating dedicated and open-board loads for automotive OEMs. I plan routes, assign loads, and manage load bidding.
I maintain 98%+ appointment compliance with GM, Ford, and BMW accounts. Through proactive load planning and real-time coordination, I improve on-time delivery, reduce empty miles, and increase fleet utilization.
I also monitor DOT and OEM safety compliance, manage equipment assignments, and report operational metrics. When disruptions arise, I guide emergency dispatch responses, including re-powering loads and reallocating drivers.
Previously, at Best Way Expediting LLC, I dispatched daily loads and managed a dedicated fleet of 70 drivers. At Telemarketing, I supervised representatives and coordinated scheduling, performance reviews, and campaign work with marketing and sales teams.
