Renee Jackson
@reneejackson
PMP-certified healthcare professional with expertise in documentation systems.
United StatesWhat I'm looking for
I am a PMP-certified healthcare professional with over 10 years of experience in optimizing provider networks and documentation systems within large-scale healthcare operations. My expertise lies in EPIC EMR, regulatory compliance, and documentation standardization, which has allowed me to drive efficiency in both remote and in-clinic environments.
Throughout my career, I have successfully collaborated with multidisciplinary teams to manage complex documentation processes, particularly during nationwide class action medical programs. My role at Epiq Global involved standardizing provider documentation, which resulted in a significant reduction in turnaround time. I am passionate about improving healthcare operations and ensuring compliance while maintaining high standards of documentation.
Experience
Work history, roles, and key accomplishments
Documentation Specialist
Epiq Global
Jan 2022 - Present (3 years 8 months)
Standardized and migrated provider documentation into compliant, company-approved templates across varied formats. Collaborated with cross-functional teams to manage neurological test documentation for nationwide class action programs—reducing turnaround time by 20%.
Administrative Coordinator
New York City Health and Hospitals
Jan 2020 - Present (5 years 8 months)
Spearheaded intake and appointment process redesign during the COVID-19 pandemic, reducing intake time by 15%. Registered and verified patient insurance and identity documentation using EPIC.
Care Coordinator - Level 2
New York City Health and Hospitals
Jan 2013 - Present (12 years 8 months)
Managed patient caseloads and developed treatment plans in collaboration with physicians, nurses, and mental health staff. Supervised and trained Patient Navigators; improved referral workflows and eligibility screening.
Care Coordinator
New York City Health and Hospitals
Jan 2010 - Present (15 years 8 months)
Maintained patient records and admission documentation, supporting seamless departmental operations. Coordinated with physicians and staff to ensure timely communication and documentation accuracy.
Case Manager
Brooklyn Task Force
Nov 2006 - Present (18 years 10 months)
Educated clients on how to navigate NYC medical systems and resources. Developed and updated Service plans as needed to assist clients with achieving their health and social goals.
Education
Degrees, certifications, and relevant coursework
Unknown
Associate of Arts, Human Services
Completed an Associate of Arts degree in Human Services. This program provided a foundational understanding of social services and client support.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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