Rhea Cabrillos

Designed and delivered structured IELTS lessons, conducted mock tests with detailed feedback, and taught exam strategies that improved student band scores and tracked progress through organized reports.

Responded to customer inquiries across channels, resolved issues efficiently, documented interactions in CRM, escalated complex cases, and met KPIs for response and resolution times to maintain high customer satisfaction.

Managed timekeeping, billing, and payroll functions including attendance monitoring, invoice preparation, payment tracking, payroll computation, and compliance with company policies and labor regulations.

Handled Tier 2 Chime escalations, coordinated with investigations to expedite provisional credit cases, filed merchant disputes, and communicated case updates and reports to clients and internal teams.

Provided billing and account support for MetroPCS customers, processed payments and billing adjustments, and handled transactions to prevent service interruptions.

Tutored students in English reading, comprehension, pronunciation, and module-based assignments while providing exercises and progress assessments in an engaging online environment.

Processed AT&T customer plan provisioning, recommended plans, handled payments, and delivered customer service to support subscriptions and billing needs.

Delivered structured English instruction, assessed comprehension via quizzes and exams, corrected pronunciation, and assigned activities to reinforce language learning and practical application.

Completed coursework for a Bachelor of Science in Dentistry (undergraduate) with foundational clinical and preclinical dental training.

Completed Pre-Dentistry studies providing preparatory science coursework for dental professional education.

Completed secondary education with coursework preparing for tertiary studies.

Completed primary education with foundational coursework in core subjects.