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Reet Manchanda Dev

@reetmanchandadev

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Customer service specialist focused on digital support, reputation management, and process-driven enrollment.

India

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What I'm looking for

I seek a customer-facing role where I can improve digital support workflows, mentor teams, and drive measurable improvements in satisfaction and response quality.

I am a customer service and support professional with extensive experience managing student enrollment, e-commerce support, and online reputation across digital platforms. I have a strong track record resolving customer inquiries via chat, email, social media and app stores, mentoring new hires, and producing timely operational reports.

My achievements include improving response workflows at QS Quacquarelli Symonds, resolving complex platform reviews at Solv and Swiggy, and managing travel bookings and PNR operations using Sabre. I bring strong internal collaboration, training, and documentation skills, and I work to enhance customer satisfaction and brand reputation through consistent, data-informed support.

Experience

Work history, roles, and key accomplishments

Student Enrollment Advisor

QS Quacquarelli Symonds

Jun 2023 - Jul 2025 (2 years 1 month)

Guided students through application and enrollment processes, verified and uploaded documents, and managed callbacks and satisfaction reviews to improve enrollment completion rates. Conducted new-hire trainings and prepared daily reports to support account operations.

CRM Twilio Enrollment Processes Customer Relationship Management Reporting

Specialist - Commerce Operations

Solv

May 2021 - Jul 2022 (1 year 2 months)

Resolved customer inquiries via Google Play reviews, social media, chat and WhatsApp, escalated complaints to relevant teams, and prepared weekly and monthly reports to improve response quality. Trained new employees on processes to raise team performance.

Freshchat Hootsuite Social Media Support Chat Support Reporting Escalation Management Training

Executive - Online Reputation

Swiggy

Feb 2018 - Sep 2019 (1 year 7 months)

Monitored and responded to customer reviews on Google Play and iOS, managed social mentions and escalations, and supported private brands with customer service resolutions to maintain satisfaction. Used monitoring and ticketing tools to track and resolve complaints.

OneDirect Sprinklr Freshdesk Escalation Management Customer Support

Travel Consultant

BCD Travel MSC India Pvt. Ltd.

Jun 2010 - Nov 2012 (2 years 5 months)

Booked domestic and international travel itineraries, managed PNRs and refunds, processed POS error corrections for corporate accounts, and maintained quality checks for Siemens account while coaching new employees. Prepared regular reports to track team performance.

Ticketing Coaching Quality Assurance Reporting Customer Service