reema verma

Manage property papers, foreclosure, and coordination with branches for 100+ cases. Handle customer escalations via email and call centre, assisting walk-in customers with loan account queries.

Managed gold loan operations for new loans, renewals, and closures, processing 50-80 monthly. Interviewed applicants, completed loan contracts, and ensured compliance with lending guidelines.

Addressed customer escalations via email and handled call centre escalations. Assisted walk-in customers with queries and requests related to their loan accounts.

Oversaw home loan operations for new applications and closures, processing 30-50 files monthly. Supervised daily customer service operations and responded to customer queries via phone and in person.

Provided advice and services to help customers achieve financial goals. Delivered excellent customer service with tailored financial solutions and processed payments, withdrawals, and other transactions.

Developed engaging lessons and simplified complex concepts. Delivered high-quality instruction through discussions and demonstrations.

Developed engaging lessons and simplified complex concepts. Assessed student performance using various methods, including observation.

Delivered high-quality instruction through discussions and demonstrations. Communicated with parents about student progress and areas for improvement.

Delivered high-quality instruction through discussions and demonstrations. Assessed student performance using various methods, including observation and standard tests.

Bachelor of Science in Medical Sciences degree from Kurukshetra University, completed in 2009.

Completed 12th standard with Science faculty from D.A.V. Public Sr. Sec. School, CBSE Board, in 2006.