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Rebecca Adebowale

@rebeccaadebowale1

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Customer support professional at PINTLE SOLUTIONS LIMITED who resolved inquiries through live chat, phone, and email.

Nigeria

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At PINTLE SOLUTIONS LIMITED, I responded to customer inquiries by telephone, live chat, and email, providing support and resolving issues. I also documented correspondence and entered data in CRM systems.

At ILEIWE EDUCATION, I handled customer complaints and tracked interactions using HubSpot and CRM tools. I documented feedback in a Knowledge Base Management system to support future troubleshooting.

Earlier, I taught English at BLOSSOM HILL SCHOOLS and NATIONAL YOUTH SERVICE CORPS, NYSC. I documented student progress and evaluations, adapted teaching methods, and assisted with instructional materials.

Experience

Work history, roles, and key accomplishments

Volunteer Virtual Assistant

Pintle Solutions Limited

Aug 2024 - Feb 2026 (1 year 6 months)

Responded to customer inquiries via telephone, live chat, and email to deliver high-quality customer experience and immediate issue resolution. Documented business correspondence and managed data entry within CRM systems to maintain accurate project communications and records.

Live Chat Customer Service CRM Issue Resolution Data Entry Zendesk Remote Collaboration Calendar Management Multitasking

Customer Service Representative

Ileiwe Education

Mar 2021 - May 2022 (1 year 2 months)

Troubleshot professional customer inquiries as the primary digital interface, ensuring all technical and account issues were resolved promptly. Managed the resolution of complex customer complaints, utilizing HubSpot and CRM tools to track interactions and enhance brand loyalty.

Customer Service CRM HubSpot Issue Resolution Knowledge Base Management Project Scheduling Data Documentation

English Tutor

Blossom Hill Schools

Aug 2017 - Feb 2021 (3 years 6 months)

Coordinated tailored sessions and project schedules to improve student performance, demonstrating strong multi-tasking and organizational skills. Documented student progress and maintained detailed data documentation to provide accurate reporting to parents and school administration.

Teaching Communication Skills Multitasking Data Documentation Remote Collaboration Project Scheduling

English Tutor

National Youth Service Corps

Apr 2016 - Apr 2017 (1 year)

Assisted students in mastering complex texts by employing diverse communication styles tailored to individual needs and project requirements. Documented student evaluations regarding punctuation and sentence structure, providing clear and constructive feedback for continuous improvement.

Teaching Communication Skills Data Documentation Project Scheduling Stakeholder Management