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raviteja thode

@ravitejathode

Technical Support Engineer at University of North Carolina at Charlotte who built a B2B API support platform that cut requests by 41%.

United States

Message

At University of North Carolina at Charlotte, I support B2B customers using complex REST API products. I diagnose authentication failures, malformed payloads, and webhook issues, helping reduce API integration resolution time by 34%.

I created API integration guides, troubleshooting runbooks, and OpenAPI/Swagger references that help customers find technical answers independently. This documentation reduced inbound support tickets by 29%.

At EverestDX Inc., I supported data analytics API integrations and created customer-facing technical documentation. I also shared support trends and product feedback with engineering teams, contributing to a 40% reduction in recurring technical issues.

At Flip Health, I engineered Go REST APIs and React interfaces for healthcare workflows, and documented APIs for internal and external developers. I also built projects including a B2B API integration support platform that reduced inbound requests by 41%.

Experience

Work history, roles, and key accomplishments

Current

Graduate Technical Support Engineer

Current

University of North Carolina at Charlotte

Jan 2026 - Present (10 months)

Provided technical support for complex REST API products to B2B customers, diagnosing authentication failures, malformed payloads, and webhook issues. Created comprehensive support documentation and triaged requests via Zendesk and Jira, improving resolution times and reducing ticket volume.

REST APIs API Authentication Postman CURL Log Analysis Zendesk Jira OpenAPI Swagger Technical Writer Customer Support

Data Scientist

EverestDX Inc.

Oct 2022 - Nov 2024 (2 years 1 month)

Delivered technical support for data analytics API integrations in a B2B environment, explaining complex concepts and collaborating with engineering teams. Created technical documentation and tracked support trends to inform product improvements.

Data Analysis API Integration Technical Documentation Jira Customer Support B2B Support Trend Analysis

Software Engineer

Flip Health

Sep 2021 - Sep 2022 (1 year)

Engineered production Go REST APIs and React interfaces for healthcare workflows, designing API contracts and Swagger specifications. Authored technical documentation and collaborated cross-functionally to improve developer onboarding.

Go React REST APIs Swagger OpenAPI Technical Writer API Documentation Cross Functional Collaboration

Software Engineering Intern

Flip Health

Mar 2021 - Sep 2021 (6 months)

Developed React interfaces and REST API integrations for healthcare applications, implementing testing and documenting API specifications. Responded to internal technical support requests and wrote knowledge base entries.

React REST APIs Swagger Unit Testing Integration Testing Technical Writer Knowledge Base