Open to opportunities

Sebastian Gayle

@sebastiangayle

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Customer-focused Support Engineer with 3+ years of experience.

United States

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my technical skills to enhance customer experiences and contribute to team success.

I am a customer-focused Support Engineer with over three years of experience in SaaS and data platforms. My background blends strong technical troubleshooting skills with a passion for customer success. I have a proven track record of resolving real-time support issues and collaborating effectively across Engineering and Product teams. Known for my high degree of ownership and system-level thinking, I deliver empathetic and fast solutions that meet customer needs.

Throughout my career, I have delivered real-time support across various channels, including Slack, email, Jira, and Zendesk, resolving product and platform issues efficiently. My technical skills include SQL, REST APIs, and cloud infrastructure, which I have utilized to investigate data quality and platform synchronization issues. I have also contributed to the development of RESTful APIs and created internal tools for automated monitoring and alerting, showcasing my ability to innovate and improve processes.

In my previous role as a Level 3 Support Engineer at CoinMetrics, I provided responsive technical support to enterprise customers and built custom Python tools to meet specific needs. My experience as a Software Engineer Intern and Freelance Software Engineer has further honed my skills in software design and agile development, allowing me to contribute effectively to diverse teams and projects.

Experience

Work history, roles, and key accomplishments

L3 Support Engineer

CoinMetrics

Apr 2022 - Present (3 years 3 months)

Delivered responsive, technical support to enterprise customers via Slack, Zendesk, and email. Investigated platform behavior using SQL, logs, and metrics to diagnose sync failures and data integrity issues. Built custom Python tools and scripts for internal data ingestion and customer-specific needs.

SQL Python Zendesk Slack Grafana Loki Jira

Software Engineer Intern

LazyLabs

Jan 2022 - Present (3 years 6 months)

Applied key Software Design principles while working with Node, React Javascript, and Python on real-world applications. Utilized Gitlab for repository workflow, Notion for task management, and Slack for communication. Integrated REST APIs and contributed to frontend/backend coordination in Agile sprints.

Node React JavaScript Python Gitlab Notion REST APIs Agile

Freelance Software Engineer

Self Employed

Sep 2021 - Present (3 years 10 months)

Contributed to a diverse team of Software Engineers, UI/UX designers, Data Scientists, and a Project Manager. Developed a Full-Stack application from inception to deployment in an agile environment. Employed a microservices architecture, breaking down the project into manageable components.

Full Stack Microservices Agile UI UX Data Science

Software Engineer Fellow

General Assembly

Apr 2021 - Present (4 years 3 months)

Completed over 500 hours of instruction in HTML, CSS, JavaScript, Databases, AJAX, API design, and Computer Science fundamentals. Implemented Agile practices throughout the development process of complex applications. Developed Full-Stack applications, including BlueDale, a cryptocurrency watchlist app.

HTML CSS JavaScript Databases AJAX API Design Agile Axios Sequelize

Education

Degrees, certifications, and relevant coursework

General Assembly Bootcamp

Bootcamp Certificate, Computer Science & Software Engineering

Completed over 500 hours of instruction covering HTML, CSS, JavaScript, databases, AJAX, API design, and computer science fundamentals. Implemented Agile practices throughout the development process of complex applications.