Open to opportunities

Ravi Kumar Singh

@ravikumarsingh

Message

Business development and operations leader driving revenue, partnerships, and customer experience.

India

Message

What I'm looking for

I’m looking for remote roles where I can drive business growth, build strategic partnerships, improve customer experience, and lead process and team improvements.

I am a business development and operations professional with 15+ years' experience across BPO operations, real estate project acquisition, CSR partnerships, customer experience management, and quality monitoring. I have a track record of acquiring new projects, strengthening client relationships, optimizing communication systems, and improving operational performance to drive revenue growth.

I excel at partnership development, process compliance, SOP implementation, team coordination and training, and performance optimization. I seek remote roles in Business Development, Strategic Partnerships, Customer Success, or Operations where I can apply my experience to scale growth and enhance client outcomes.

Experience

Work history, roles, and key accomplishments

Current

Operations & Business Development Executive

Current

Akiturhs Tech Solutions LLP

Oct 2025 - Present (4 months)

Acquire new projects and generate business opportunities while managing customer interactions to ensure quality and compliance; identify performance gaps and implement process improvements to boost team productivity.

Business Development Project Acquisition Customer Experience Process Improvement Compliance Team Coordination Client Relationship Management

CSR & Marketing Manager

Dristy Eye Hospital

Jan 2023 - Oct 2025 (2 years 9 months)

Managed NGO collaborations and community outreach initiatives while strengthening institutional partnerships and implementing structured operational and marketing processes to improve program delivery.

Community Outreach Stakeholder Management Communication Partnership Development Implementation

Real Estate Business Development

Aggarwal Properties

Jan 2009 - Dec 2019 (10 years 11 months)

Managed property sales, project acquisition, and client negotiations across multiple firms, building long-term client relationships and coordinating with developers to close high-value deals.

Real Estate Sales Project Acquisition B2B Sales Relationship Management Revenue Growth

Trainer & Senior Telecaller

Sparsh BPO Services Ltd

Conducted call audits and performance evaluations, delivered coaching and compliance training sessions, and improved communication quality and customer satisfaction metrics.

Coaching Compliance Training Customer Satisfaction