Open to opportunities

Raven Covington

@ravencovington

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Product-focused Engineering Manager building scalable CRM platforms and cross-functional teams.

United States

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What I'm looking for

I’m looking for a product-focused leadership role where I can build high-performing cross-functional teams, own roadmap execution end-to-end, and ship scalable platforms for web and native experiences—grounded in data, quality, and real customer impact.

I’m an Engineering Manager and Software Engineer with over 10 years experience delivering scalable and reliable products for both web and native mobile experiences. I’m a product-focused leader who builds highly effective, collaborative, cross-functional teams that focus on customer and business impact and delivery.

At Intuit (QuickBooks Online), I lead the 0→1 development of the native CRM platform used by millions of small business customers. I own top-of-funnel CRM functionality, define how leads enter and flow through the ecosystem, and shipped the lead ingestion engine integrating internal surfaces, external channels, and Mailchimp-powered marketing tools.

I focus on durable platform foundations and measurable outcomes—integrating CRM with QBO’s Fusion platform, delivering the Leads & Deals table, shipping bulk lead import, and implementing RBAC to secure CRM data. I also launch high-intent features like Post-Invoice Survey, build unified lead profiles tied to QuickBooks financial data, scale backend APIs for availability, and drive quality through chaos testing and high standards for delivery.

Experience

Work history, roles, and key accomplishments

Current

Engineering Manager

Current

Intuit

Dec 2023 - Present (2 years 6 months)

Led 0→1 development of a native CRM platform in QuickBooks Online used by millions of small business customers. Built and launched a lead ingestion engine, unified CRM data with Fusion, and implemented RBAC security for CRM access.

Engineering Leadership CRM Platforms API Integration Data Modeling RBAC Backend Services Mobile Development Customer Onboarding

Current

Senior Engineering Manager

Current

Wistia

Sep 2022 - Present (3 years 9 months)

Recruited and onboarded a 6-engineer team and guided delivery of the video player product to sustain content engagement. Refactored player hosting into a SPA, unified captions/transcripts, and helped launch an upgrade modal that became a top revenue generator.

Engineering Leadership SPA Refactoring Video Player Architecture Captions Product Roadmapping Cross Functional Collaboration Experimentation Technical Strategy

Current

A* Member and Facilitator

Current

Dev Color

Jan 2019 - Present (7 years 5 months)

Provide peer mentorship and sponsorship within a national professional group for Black Software Engineers. Help convene and support recurring community programming with a focus on community impact.

Mentorship Sponsorship Community Leadership Coaching

Engineering Manager (Explore Relaunch)

Twitter

Jul 2021 - Sep 2022 (1 year 2 months)

Formed and led the greenfield Explore Relaunch team, mentoring 17 mobile and web engineers to deliver content discovery and recommender systems in 4 months. Drove A/B experiments, synthesized results with Data Science/Quant UX, and supported quarterly roadmap execution with Product.

Engineering Leadership Agile Delivery A B Testing Recommender Systems Mobile Engineering Data Driven Decision Making Executive Communication

Engineering Manager (Mailchimp Mobile)

Mailchimp

Dec 2019 - Jul 2021 (1 year 7 months)

Led a cross-functional team of 18 ICs building the Mailchimp mobile product, coaching 9 direct reports and converting an apprentice to full-time. Shipped the first localized app (70k active users in month one) and delivered an 8-week COVID mobile landing page push publishing 10,000+ pages in 2 months.

Engineering Leadership Localization Testing Vendor Management Crisis Delivery

Events Committee Co-Chair

Hues BERG

Apr 2019 - Jul 2021 (2 years 3 months)

Led the events committee to plan and coordinate programming aligned with ERG core pillars across distributed office locations. Ideated and executed multiple community events to support engagement and professional connection.

Event Planning Program Leadership Community Management Executive Communication Project Planning Volunteer Leadership

Software Engineer

Mailchimp

Apr 2016 - Dec 2019 (3 years 8 months)

Improved engineering readiness and coordination by launching an on-call gameday training and establishing a biweekly cross-functional alignment meeting. Delivered backend monetization authorization capabilities, built social post reporting via third-party APIs, and refactored a legacy PHP codebase for testability and reuse.

Backend Engineering Refactoring On Call Operations Cross Functional Collaboration API Integration System Design

Web Developer (Monsieur)

Monsieur

Sep 2015 - Feb 2016 (5 months)

Developed and tested Rails microservice applications and an Ember microservice application. Delivered customer-facing features designed to adapt to rapidly changing agile business requirements.

Microservices Ember.Js Web Development Testing Agile Delivery API Development

Co-organizer

RailsBridge

Nov 2016 - Present (9 years 7 months)

Organized a free event for people identifying as women to learn to code. Coordinated event logistics and supported participant onboarding for a learning-focused experience.

Event Coordination Community Outreach Learning Support Volunteer coordination