Raul Cano

We work on developing AI agents to make bulk outbound phone calls. We also have bots that record phone calls or video meetings and then analyze the recordings, providing summaries and call analysis, as well as company databases, sales agent metrics, and performance goals.

Backend
- NestJS (Node, TypeScript), APIs REST
- Modular architecture, DDD, asynchronous processes
- Redis, BullMQ
- External

Schedule once, post everywhere. Easily manage all your social media accounts from one smart dashboard

My job
- Develop WordPress Gutenberg blocks in our custom plugin with PHP and JS
- Create WordPress themes, custom post types with PHP
- Resolve issues/bugs and fatal errors on existing websites
- Integrate CI/CD pipelines into existing projects
- Manage projects through cPanel

Backend
- PHP
- Wordpress
- Buddy
- CPanel

Data
- MySQL
- JSON

Frontend
- HTML & CSS (SASS, BEM)
- JavaScript
- React

Mentoring students to help with their questions about assessments or final projects, and supporting them to feel less frustrated during the process.

Stack: Python, JavaScript, PostgreSQL, CSS, HTML, Bootstrap

Content Analyst | Accenture | Lisbon, Portugal

Responsibilities

- Review, classify and/or remove content according to client guidelines, using specific tools and channels.
- Understand and remain updated on changing client policies and guidelines.
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
-Serve as an advocate for the user community.
- Partic

Technical Support in Adobe | 1+ Year | Lisbon, Portugal

Responsibilities:
-Providing chat/phone assistance.
-Helping customers with technical and billing issues.
-Teaching newly hired agents how to organize their workspace and addressing their inquiries.

Key Accomplishments:
-Achieving high customer satisfaction rates exceeding 94.5% per month.
-Resolving a large number of tickets through remote

I started learning programming on my own in 2022. Despite having landed a job as a programmer, when I finish work or on weekends, I continue studying and developing side projects to keep learning