Rasid Akhtar

Provided L2/L3 support for JupyterHub, MLflow, and Databricks environments, resolving platform issues for enterprise data science teams. Performed prompt engineering, triaged bugs and feature requests in Jira, and monitored platform health and performance using Grafana and Dynatrace.

Managed cloud infrastructure using xStream and VMware vCenter to ensure availability for business-critical workloads. Resolved Kubernetes cluster and Git-based CI/CD issues, administered Zabbix and Avantra monitoring, and supported DevOps automation tools including Jenkins, Ansible, and Maven.

Managed end-to-end OS installations (Windows/Linux), network device configuration, and security hardening across the organization. Administered Fortinet FortiGate firewall and Active Directory to support internal security policy compliance.

Managed Linux server environments, handling network troubleshooting, user administration, and patch management. Configured firewall rules and performed server performance monitoring and capacity planning to support operational stability.

Delivered Linux/Windows server support for HPE/DXC environments, including security patching and OS-level troubleshooting. Resolved hardware, OS, and software issues on laptops and desktops while maintaining service SLA compliance.

Managed and maintained desktop systems, including OS installations and system diagnostics. Provided network support to resolve end-user technical issues and restore normal operations.

Handled customer support for an online ticket booking platform, resolving customer queries and escalations via phone. Managed customer issue follow-ups to ensure timely resolution of reported problems.

Studied for a Master of Computer Applications (MCA) at Bangalore University.

Studied for a Bachelor of Science (B.Sc.) at VBS Purvanchal University.