Open to opportunities

Ram Agrawal

@ramagrawal

DevOps & Cloud Engineer specializing in AIOps, Kubernetes, Terraform, and AI-assisted incident automation across AWS and Azure.

India

Message

What I'm looking for

I’m seeking remote, international opportunities where I can build AI-augmented monitoring and incident automation, strengthen Kubernetes/Terraform-based reliability, and keep improving production operations with AIOps and MLOps.

I’m a results-driven DevOps/Cloud Engineer with 5+ years designing, automating, and scaling infrastructure across AWS and Azure. I focus on production reliability through Kubernetes, Terraform/Terragrunt, CI/CD pipeline engineering, and strong monitoring/observability practices.

In my current role at QaSource, I integrated Zabbix monitoring with a local LLM (Ollama) to automate alert analysis—delivering root-cause insights, impact assessment, troubleshooting recommendations, and preventive actions, cutting manual triage effort. I also designed and maintained Jenkins CI/CD pipelines that reduced manual deployment intervention by 90%, and built Bash automation for operational tasks like production database backups.

I’ve implemented Infrastructure as Code on AWS with Terraform and Terragrunt, managed Production/UAT/Staging/QA environments, and led an OS migration of production workloads from CentOS to Ubuntu with minimal downtime. Previously, I supported a US healthcare client infrastructure on Azure (IaaS/PaaS/SaaS, Azure AD, Azure SQL Database, Azure App Services) including regular Disaster Recovery drills, while also providing incident resolution aligned to US business timelines. Now, I’m deepening expertise in MLOps and LLM infrastructure to bridge traditional DevOps with AI-augmented operations.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer, DevOps

Current

QaSource

Jul 2021 - Present (5 years)

Integrated Zabbix monitoring with a local LLM (Ollama) to automate alert analysis and provide root-cause insights, impact assessment, and preventive actions. Built and maintained Jenkins CI/CD pipelines, automated production tasks with Bash, and implemented Terraform/Terragrunt-based AWS infrastructure provisioning; also led a CentOS to Ubuntu migration with minimal downtime.

Ollama Zabbix Jenkins CI CD BASH Terraform Terragrunt AWS EC2 VPC S3 IAM Route 53 Prometheus Grafana Nagios Datadog Linux CentOS Ubuntu

DevOps Engineer

Dhwani Rural Information System Pvt Ltd

Mar 2021 - Jun 2021 (3 months)

Managed end-to-end lifecycle of PHP, Node.js, and AngularJS applications on Ubuntu-based on-premises infrastructure, including deployments and operational support. Maintained multiple environments (Production, UAT, Staging, Development, QA) and performed Linux server configuration, permissions, and troubleshooting for reliable releases.

PHP Node.Js AngularJS Linux Ubuntu Application Deployment Configuration Permissions Management Troubleshooting Environment Management Production UAT Staging QA Support NodeJS

DevOps Engineer

ONE Business Consulting Group

Jul 2019 - Oct 2020 (1 year 3 months)

Managed and supported a US healthcare client’s infrastructure on Microsoft Azure, administering Production/UAT/Staging environments and running Disaster Recovery drills with failover validation. Automated deployment and administrative tasks using PowerShell and Python, and built Azure provisioning/deployment pipelines with Jenkins and Git; supported on-prem environments on Windows IIS and handled

Microsoft Azure Azure IaaS Azure AD Azure SQL Database Disaster Recovery PowerShell Python Jenkins Git Microsoft IIS Production UAT Staging Support Incident resolution Deployment

DevOps Intern

Kratikal Tech Pvt Ltd

Aug 2017 - Oct 2018 (1 year 2 months)

Deployed and hosted PHP-based applications and gained hands-on Linux administration experience, including networking fundamentals and troubleshooting. Worked with AWS services (IAM, EC2, Lambda, S3, VPC, VPN, Route 53) and used Terraform for infrastructure as code provisioning.