Rasheeda Khan

Provide professional, compassionate, patient-centered customer service for a U.S. hospital and clinic client in a remote call-center environment. Verify patient appointments and support appointment-related calls while gathering accurate information and directing requests to the appropriate clinic or department.

Provided front-line customer service, product information, issue resolution, and sales support in a fast-paced retail environment. Assisted customers with inquiries, purchases, and service concerns while maintaining a professional and customer-focused approach.

Supported pharmacy operations through customer service, cash handling, inventory activities, and pharmacy-related administrative duties. Assisted customers professionally and used pharmaceutical knowledge to support accurate communication regarding medications and pharmacy services.

Provided customer service and cashier support in a pharmacy setting while assisting with day-to-day pharmacy operations. Communicated with customers professionally and supported accurate handling of medication-related and general pharmacy inquiries.

Managed customer service, daily business operations, cash handling, purchasing, inventory, and customer relationships. Developed practical business, sales, organization, and problem-solving skills while supporting the operation of a small business.

Completed Caribbean Secondary Education Certificate (CSEC) from 1992 to 1994.

Completed a certification in Marketing.

Completed a certification in Public Relations.

Completed a certification in Broadcasting and Writing Commercials.

Completed a certification as a Peer Educator.