Open to opportunities

Kayah Roberts

@kayahroberts

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Dedicated healthcare and customer service professional with strong teamwork skills.

Trinidad and Tobago

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What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

I am a motivated individual with a strong background in healthcare and customer service. My experience at Sangre Grande General Hospital allowed me to develop essential skills in prescription processing, data entry, and patient record management, all while adhering to strict confidentiality guidelines. I take pride in my ability to handle patient inquiries and resolve complaints professionally, ensuring a positive experience for all.

In my role as a barista at Starbucks, I excelled in sales and customer engagement, consistently achieving top sales and maintaining a high-ticket average. My ability to multitask efficiently and prioritize under pressure contributed to a collaborative team environment, enhancing overall productivity. I am passionate about delivering exceptional customer service, which has significantly boosted customer retention and brand loyalty.

Experience

Work history, roles, and key accomplishments

Pharmacy Assistant

Sangre Grande General Hospital

Mar 2024 - Jan 2025 (10 months)

Assisted with prescription processing, data entry, and patient record management, ensuring compliance with ERHA confidentiality guidelines. Handled refill requests, patient inquiries, and complaints, while utilizing pharmacy software for record updates, drug usage monitoring, and report generation. Supported timely service by preparing, labeling, and packaging prescriptions, maintaining an organiz

Confidentiality Packaging

Barista

Starbucks

Dec 2022 - Sep 2023 (9 months)

Consistently achieved top sales and maintained a high-ticket average through effective upselling and customer engagement. Contributed to a collaborative team environment, efficiently multitasking and prioritizing tasks under pressure to improve productivity. Delivered exceptional customer service, boosting retention and brand reputation, while accurately handling cash transactions.

Upselling Customer Engagement Collaboration Multitasking Customer Service Sales Communication

Education

Degrees, certifications, and relevant coursework

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Caribbean Advanced Proficiency Examination (CAPE), Environmental Science, Biology, Entrepreneurship, Communication Studies

Grade: Environmental Science – I, Biology – II, Entrepreneurship – III, Communication Studies – II

Activities and societies: RBTT Young Leaders/ WE School Student Council, Tourism Club

Completed advanced level studies in Environmental Science, Biology, Entrepreneurship, and Caribbean Studies during Lower 6. Continued advanced studies in Upper 6, focusing on Environmental Science, Biology, Entrepreneurship, and Communication Studies.

Unknown

Caribbean Secondary Education Certificate (CSEC), General Studies

Grade: English – I, Mathematics – II, Additional Mathematics – III, Integrated Science – I, Biology – I, Human and Social Biology – I, POA – I, POB – II, Physical Education – II, Social Studies – III, Theatre Arts – II

Achieved strong passes in English, Mathematics, Additional Mathematics, Integrated Science, Biology, Human and Social Biology, Principles of Accounts, Principles of Business, Physical Education, Social Studies, and Theatre Arts.