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Raquel Rordigues

@raquelrordigues

Agile Coach at NTT DATA who advanced agile transformation at Itaú and Bradesco.

At NTT DATA, I supported agile and digital transformation at financial institutions including Itaú and Bradesco, connecting leaders, squads, and business teams to evolve agile maturity and ways of working.

At Numen IT, I led national and global projects, developed technical and agile hubs, and used flow metrics to identify bottlenecks and guide improvements. Earlier, at Numen IT, I worked on national and international Johnson & Johnson projects in the SAP ERP ecosystem, supporting Product Owners and distributed teams.

My experience also includes project management in telecommunications at Tech Mahindra and project governance based on PMBOK at Odebrecht Engenharia & Construção. I hold KMP, PSM I, and SAFe 6 Agilist certifications and have advanced English.

Experience

Work history, roles, and key accomplishments

Gerente de Projetos Ágil | Scrum Master Sênior

Numen IT

Oct 2023 - May 2026 (2 years 7 months)

Led national and global projects, aligning business priorities, multidisciplinary teams, and stakeholders. Structured and evolved technical and agile hubs, facilitated executive workshops, and managed risks, impediments, and dependencies.

Jira Confluence Agile Coaching Scrum Kanban Lean SAFe PMBOK OKRs KPIs Value Stream Mapping Lead Time Management Cycle Time Throughput WIP AR Aging CFDs DOR Setup DoD Tableau Power BI Miro SharePoint

Agile Coach

NTT DATA

Mar 2021 - Jul 2023 (2 years 4 months)

Drove agile and digital transformation in financial institutions including Itaú and Bradesco. Coached leadership, Agile Coaches, Scrum Masters, and squads, facilitated PI Planning and executive workshops, and supported portfolio management and OKR deployment.

Agile Coaching Scrum Kanban Lean SAFe OKRs KPIs Value Stream Mapping Tableau Monte Carlo Simulations Portfolio Management Roadmapping Discovery

Scrum Master | Gerente de Projetos

Numen IT

Sep 2018 - Mar 2021 (2 years 6 months)

Consolidated agile practices in globally distributed multidisciplinary teams for Johnson & Johnson SAP ERP ecosystem. Facilitated Scrum ceremonies, coached teams, removed impediments, and managed schedules, metrics, and dashboards.

Scrum Jira Confluence Tableau SAP ERP Agile Coaching Stakeholder Management Requirements Gathering User Stories Change Management Training

Gerente de Projetos

Tech Mahindra

Jun 2017 - Sep 2018 (1 year 3 months)

Managed telecom migration projects with a global team, tracking schedules, capacity, budget, assets, and risks. Implemented and led an onshore/offshore test factory, managing backlog, requirements, test planning, and acceptance criteria.

Project Management Telecommunications Test Management Backlog Management Requirements Analysis Test Planning Acceptance Criteria Reporting Metrics

Gerente de Projetos

Odebrecht Engenharia & Construção

Jun 2013 - Jun 2016 (3 years)

Planned and implemented software project governance standards based on PMBOK, building schedules, budget controls, and executive status reports. Implemented OKRs and KPIs for Oracle EBS ERP maintenance and service level tracking.

PMBOK Project Management Oracle EBS OKRs KPIs Budgeting Scheduling Status reports Continuous Improvement

Analista de Qualidade de Software

Inmetrics

Aug 2012 - Apr 2013 (8 months)

Planned and executed system and homologation tests, analyzed requirements, defined test cases, managed and validated defects, and produced technical documentation and management reports.

Software Testing QA Test Planning Test Cases Defect Management Requirements Analysis Documentation Reporting

Analista de Projetos

Itaú Unibanco

Jun 2005 - Aug 2010 (5 years 2 months)

Identified business opportunities aligned with organizational solutions and products, developed plans, tracked goals and deadlines, and prepared status reports.

Project Analysis Business Opportunities Planning Goal Tracking Status reports