Ranier Justin Pechardo

I’m an IT Support Specialist with over 7 years of experience handling technical support, troubleshooting hardware and software issues, and managing IT service requests using ITSM tools. I’m skilled in remote support, network troubleshooting, and user account management—bringing a reliable, detail-oriented approach to enterprise-level operations.

In my current role at Home Development Mutual Fund (Pag-IBIG Fund), I provide first-level support for hardware, software, and network issues, resolve incidents via remote desktop, phone, and email, and manage user accounts, password resets, and access requests. I also diagnose and resolve VPN, internet, and LAN connectivity issues, escalating complex problems to second-level support when needed.

As an Incident Manager for major IT incidents, I coordinate between support teams, vendors, and stakeholders to ensure timely resolution and minimal business impact. I communicate incident updates and status reports, perform incident analysis to support root cause identification, and ensure SLA compliance with proper escalation during critical incidents.

Before that, I served as a Member Service Officer II / Account Analyst at Pag-IBIG Fund (HDMF), assisting members with account-related concerns, processing transactions with accuracy, and providing customer support in a high-volume environment. That experience strengthened my focus on accuracy, responsiveness, and user-centered service.