Open to opportunities

Ramya Manoj

@ramyamanoj

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Senior Business Analyst driving process improvements and delivery in financial services.

India

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What I'm looking for

I seek a role where I can lead cross-functional delivery, drive automation and process improvements, work closely with stakeholders, and contribute to measurable business outcomes in a collaborative, growth-oriented environment.

I am a Senior Business Analyst with over 13 years of experience in project management, SDLC, banking operations, and data-driven process improvement. I have led requirement gathering, BRD/FRD preparation, UAT execution, JIRA management, and cross-functional stakeholder coordination to deliver robust solutions.

My background includes working on platform migrations, automation of manual processes, internal and external audit management, and close collaboration with clients and SMEs to ensure successful implementations. I consistently monitor project metrics — timeline, budget, and resource utilization — to keep milestones on track.

I bring a practical, customer-focused approach and strong communication skills in English, Tamil, and Telugu. I thrive as the bridge between technology and operations, aiming to translate business needs into actionable technical solutions and measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Analyst

Current

Chola Mandalam Investment Finance Ltd

Dec 2022 - Present (2 years 10 months)

Documented test cases and created BRDs/FRDs, drove UAT and maintained JIRA tickets to deliver projects on schedule while identifying automation opportunities that improved process efficiency.

Business Analysis BRD FRD UAT Jira Requirements Gathering Process Improvement Stakeholder Management SDLC

Business Analyst

KUWY Technology Servie Pvt Limited

Aug 2021 - Dec 2022 (1 year 4 months)

Managed client-facing projects, coordinated requirements with SMEs, supported system platform migrations and executed UAT while acting as liaison between tech and operations.

Requirements Gathering UAT Scrum Stakeholder Management Process Automation Audit Support Jira

Business Analyst

Mahindra First Choice Wheels Limited

Mar 2014 - Oct 2019 (5 years 7 months)

Gathered and reviewed application requirements, managed defects and release activities, produced release notes and run-books, and resolved audit queries to support successful go-lives.

Requirements Gathering Release Management Audit Support UAT

Executive Officer

Royal Bank of Scotland

Jun 2011 - Dec 2013 (2 years 6 months)

Managed day-to-day operations across cheque clearing, payment processing and settlements, coordinated cross-department activities and ensured regulatory compliance while supporting reconciliation setups.