Ramses García
@ramsesgarca
Bilingual freelancer specializing in remote customer service, consultative sales, and basic technical support.
ColombiaWhat I'm looking for
I’m a bilingual freelancer (Native Spanish / English B2) specializing in customer service, consultative sales, and basic technical support in fully remote environments. I deliver fast, client-focused solutions built around results and strong multichannel communication.
I handle inquiries and complaints with first-contact resolution (FCR), using chat, email, and calls to provide clear step-by-step guidance. I’m confident de-escalating difficult situations and analyzing customer needs to recommend the right next action.
On the sales side, I apply value-based pitching and closing, use objection handling techniques, and support upselling and basic retention. I also document incidents and follow a structured escalation process to keep communication accurate and traceable.
Electronics-trained, I bring practical troubleshooting fundamentals and real-time problem-solving habits from technical projects. I’m self-managed, punctual, and metrics-driven (FCR, CSAT, average handle time), adapting quickly to new tools and processes.
Experience
Work history, roles, and key accomplishments
Electronics Technical Project Lead
Institucion Educativa Cristobal Colon
Jan 2025 - Present (1 year 4 months)
Led multidisciplinary technical projects by coordinating teams to meet delivery timelines and quality standards while applying structured diagnostic and basic technical support procedures. Produced clear documentation of interventions and managed stakeholder relationships using an empathy- and resolution-focused approach.
Technical Projects Team Lead
Institucion Educativa Cristobal Colon
Jan 2025 - Present (1 year 4 months)
Led multidisciplinary teams on technical projects, ensuring on-time delivery and adherence to quality standards while maintaining strong communication under pressure. Applied structured diagnostic and basic technical support procedures with clear documentation of each intervention.
Freelance Customer Support
Freelancer
Provided multichannel customer service, consultative sales, and basic technical support across calls, live chat, and email, delivering fast, client-focused first-contact resolutions with clear troubleshooting guidance. Handled customer inquiries and complaints, de-escalated difficult interactions, and supported upselling/retention with bilingual Spanish (native) and English (B2) communication.
Education
Degrees, certifications, and relevant coursework
Institucion Educativa Cristobal Colon
Technical High School Diploma, Electronics
Technical high school diploma in electronics, focused on electrical/electronic problem-solving, technical teamwork, and process documentation. Graduated in 2025 from Institucion Educativa Cristobal Colon in Medellín, Colombia.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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