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Ramla Baloch

@ramlabaloch

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Healthcare administration and patient services professional with clinical and customer support experience.

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What I'm looking for

I'm seeking opportunities in healthcare administration, patient services, medical reception, coordination, or administrative support.

At inDrive, I handled customer inquiries through chat and telephone, investigated concerns, and maintained accurate interaction records. I also prepared internal support guides to improve the consistency of customer communication.

At Rawalpindi Institute of Cardiology, I provided rehabilitation services to pre- and post-operative cardiac patients. I documented assessments and progress, explained treatment plans to patients and caregivers, and coordinated with healthcare professionals.

At Riphah International Hospital, I rotated through orthopedic, neurological, and pediatric departments, supported clinical documentation and record digitization, and assisted with audits and health-camp coordination. I hold a Doctor of Physiotherapy (DPT) from Riphah International University.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

inDrive

Oct 2022 - Jan 2023 (3 months)

Managed 100+ customer inquiries daily through chat and telephone channels, identified concerns, and provided professional solutions. Escalated complex cases and maintained accurate records of interactions.

Customer Support Communication Skills Issue Resolution Documentation CRM Multitasking Time Management

Physiotherapist

Rawalpindi Institute of Cardiology

Jul 2022 - Oct 2022 (3 months)

Provided rehabilitation services to pre- and post-operative cardiac patients, conducted assessments, and documented progress. Communicated treatment plans and coordinated with healthcare professionals.

Patient Care Rehabilitation Clinical Documentation Communication Skills Teamwork

Rehabilitation House Officer

Riphah International Hospital

Feb 2022 - Jul 2022 (5 months)

Rotated through orthopedic, neurological, and pediatric departments, maintaining clinical documentation and supporting digitization. Participated in audits, health education, and camp coordination.

Clinical Documentation Patient Communication Teamwork Organization Health Education