Open to opportunities

Ram Kedasu

@ramkedasu

Message

B.Com graduate with 2+ years in customer service, operations, and email/chat support.

India

Message

What I'm looking for

I seek a remote, non-voice customer support or email operations role where I can apply MS Office, strong written communication, and attention to detail to improve customer satisfaction and operational accuracy.

I am a motivated B.Com (Banking & Financial Services) graduate with over two years of hands-on experience in customer service, operations, and data management. I have supported customers via email and chat, managed digital records, and maintained accurate financial and client documentation while improving customer satisfaction.

As a team lead and computer operator, I supervised small teams, produced reports, and handled email communications; as a junior accountant I assisted with bookkeeping and client records. I bring strong MS Office skills, fast and accurate typing, attention to detail, and a problem-solving mindset suited for remote, non-voice customer support roles.

Experience

Work history, roles, and key accomplishments

Team Lead & Computer Operator

Ather EC

Supervised a small team to ensure smooth operations and managed reports, email communications, and digital records to maintain operational continuity.

Team Management Reporting MS Office Email Communication Data Entry

Junior Accountant

Sri Tax Consultancy

Assisted with bookkeeping, data entry, and client records management, maintaining accuracy in financial documentation and supporting month-end reconciliations.

Bookkeeping Data Entry MS Excel Records Management Attention To Detail

Customer Service Incharge

Nokia Service Centre

Handled customer queries via email, chat, and walk-ins and improved customer satisfaction by timely resolution of complaints and escalations.

Email Support Chat Support Customer Service Gmail)Outlook Communication Gmail

Education

Degrees, certifications, and relevant coursework

Unknown

Bachelor of Commerce, Commerce (Banking and Financial Services)

Completed Bachelor of Commerce (Banking and Financial Services); focused on commerce and banking principles relevant to financial operations and customer service roles.