Open to opportunities

Raúl Rodríguez Cruz

@ralrodrguezcruz

Operations & process automation professional | 20+ yrs international exp | Python, SQL, JS | AI-assisted internal tools builder | Bilingual ES/EN

Thailand

Message

What I'm looking for

I’m looking for a remote or Chiang Mai-based role at the intersection of process automation, business or operations analysis, and applied AI—or a CX operations role with a technology mandate.

Operations professional with 20+ years of international experience across Spain and Southeast Asia, including 7 years as Operations Manager leading an 8-person team. Formal IT background (Computer Systems Administration). Since late 2025, I've pivoted deliberately into process automation and applied AI: I independently direct the AI-assisted development of internal business tools — BI dashboards, invoicing systems, employee directory automation — currently in active use across my ~300-account customer service book. I also specified and built an Enterprise Knowledge Platform prototype (React, Node, SQLite) that was reviewed positively by my company's VP of Technology. I hold certifications in AI Agent Development (Vanderbilt University), Google Data Analytics, and multiple Anthropic platform credentials. Core stack: Python, SQL, JavaScript/TypeScript, Node.js, React. Target roles: Process Automation Analyst, Business/Operations Analyst, AI Operations, or CX Operations with a technology mandate. Based in Chiang Mai, Thailand. Bilingual Spanish/English

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Service Representative

Current

Chiang Mai Lanna Business Services Ltd.

Oct 2022 - Present (4 years)

- Relocated to Thailand in 2022 by personal choice and took this on-site role as part of that move; has since used it as a platform to build and deploy internal automation tools alongside core CX duties.
- Multichannel bilingual (ES/EN) customer support at operational scale: approximately 200–300 cases and 100 calls per week across a book of roughly 300 client accounts.
- Active listening, de-esca

Operations Manager

Markoil S.A.U.

Sep 2015 - Sep 2022 (7 years)

- Managed full site operations for a high-volume service station: daily revenue reconciliation, inventory control, supplier coordination, and compliance with health and safety standards.
- Recruited, trained, and led a team of 8+ staff, maintaining full corporate and regulatory compliance.
- Redesigned inventory audit procedures, improving stock accuracy by 30% through structured reconciliation an

Front Office Manager

Golf Plaza Resort S.A

Oct 2009 - Jan 2015 (5 years 3 months)

- Front desk operations for a busy resort; VIP guest relations and complaint resolution.
- Promoted from Receptionist based on sustained performance.

Information Technology Support Technician

Plasticom Velilla, S.L.

Sep 2006 - Aug 2008 (1 year 11 months)

- Managed LAN networks and server infrastructure across client sites; provided end-user technical support and reduced system downtime.
- Diagnosed and resolved hardware, software, and connectivity issues for business clients.

Note: Also worked at General de Software de Canarias during this period.