Ralph Ardel Pakingan

Manage overall operations and day-to-day activities of a fiber optics installation and internet service business, including customer service, service coordination, and business planning.

Supervised content moderation operations, ensuring quality and compliance with client guidelines.

Conducted weekly focus group discussions with HR, performed CCTV checks for health and safety protocol violations, reviewed violation tickets, and handled LGU letters and reporting.

Monitored and created daily reports for site health and safety protocols. Managed retrieval and deployment of site properties for work-at-home employees and logistics, and supervised site logistics and daily cluster schedules.

Worked with program owners to improve, create, and audit monthly action plans and executions. Managed daily completion reports for refresher courses and other required employee articles, and presented reports to the Site Director.

Managed an operations team providing advanced technical support, ensuring performance and quality targets were met.

Served as a subject matter expert for website management and accounts unlock processes, providing guidance and support to team members.

Provided customer service support to clients, addressing inquiries and resolving issues.

Completed a college degree in Computer Science at STI College Bacoor.