Rakesh Rajan
@rakeshrajan2
I build Salesforce Industries CPQ and Revenue Cloud solutions for telecom.
IndiaWhat I'm looking for
At CRMantra Technologies, I build and lead Salesforce solutions for telecom, media, and revenue-management products. I've delivered Industries CPQ, OmniStudio, Revenue Lifecycle Management, and Sales Cloud implementations for clients including TDS Telecommunication and Bharti Airtel.
For TDS, I resolved more than 100 Salesforce Industries Cloud bugs, reducing monthly production-resolution time by over 40 hours. I also led weekly smoke testing and offshore on-call triage to reduce escalations while maintaining SLA compliance.
I architected KatManDo, a Google Workspace Marketplace add-on for Salesforce RLM, improving product-catalog data migration efficiency by 40%. I build reusable Apex classes, secure REST APIs, LWC interfaces, Integration Procedures, and pricing solutions that handle complex product, catalog, and configuration requirements.
I've led development teams of 3–5 engineers and managed Salesforce package releases, documentation, and deployment processes. My work spans advanced configurator rules, pricing procedures, decision tables, automated testing, conversational flows, and scalable integrations.
Experience
Work history, roles, and key accomplishments
Developer (Implementation)
AJAX01 - TDS Telecommunication
Nov 2024 - Aug 2026 (1 year 9 months)
Resolved 100+ Salesforce Industry Cloud bugs through root cause analysis, reducing monthly production resolution time by 40+ hours. Led weekly smoke testing and provided offshore on-call support, triaging 8-12 critical issues per shift.
Lead Software Engineer
CRMantra Technologies Pvt Ltd
Aug 2019 - Aug 2026 (7 years)
Lead Software Engineer at CRMantra Technologies, responsible for designing and delivering Salesforce solutions, leading development teams, and managing release and DevOps processes.
Architect
CRMantra Catalog Manager – KatManDo
Jul 2024 - Oct 2024 (3 months)
Architected a Google Workspace Marketplace Add-on integrating with Salesforce Revenue Lifecycle Management, improving data migration efficiency by 40%. Built reusable Apex classes and secure REST APIs for core data exchange.
Lead Developer (On-Contract Salesforce)
Airtel B2B Sales Transformation (Bharti Airtel)
Sep 2023 - May 2024 (8 months)
Configured and optimized 15+ complex enterprise products using Advanced Configurator rules, implementing Attribute-Based Pricing and advanced constraint rules. Designed dynamic pricing logic with Pricing Procedures and Decision Tables, improving pricing accuracy by 35%.
Release Manager (DevOps)
CRMantra InterACT Apps Packaging
Jun 2023 - Sep 2023 (3 months)
Orchestrated 10+ Salesforce package release deployments for the InterACT App, aligning delivery timing with business objectives. Standardized release documentation, improving deployment efficiency by 40%.
Developer
CRMantra InterACT Grid Pricing Engine
Mar 2023 - May 2023 (2 months)
Engineered a custom pricing engine handling 2,000+ line items using Pricing Procedures and Matrix Lookup to extend standard CPQ/RLM transactional limits.
Lead Developer
CRMantra B2C CRMXpress
Sep 2020 - Jun 2022 (1 year 9 months)
Developed responsive UI components using LWC for customer-facing order and shipping interfaces, integrating with backend Integration Procedures via REST APIs. Built a REST API and implemented ManyChat conversational flows, improving response accuracy by 30%.
Developer (On-Contract/Product Development)
Salesforce Media Advertising Sales Management
Feb 2020 - Oct 2021 (1 year 8 months)
Built multiple Omni Studio flows integrated with Flex Cards and LWC components, improving user experience and automation. Engineered an Apex Batch class for bulk CSV uploads and created 10+ automated test scripts using Selenium/Cucumber, improving testing efficiency by 40%.
Education
Degrees, certifications, and relevant coursework
Copado
Copado Extension Builder, DevOps
2025 - 2025
Copado Extension Builder certification obtained in October 2025.
Copado
Copado Robotic Testing, DevOps
2025 - 2025
Copado Robotic Testing certification obtained in October 2025.
Copado
Copado Certified Fundamentals I Source Format Pipeline, DevOps
2025 - 2025
Copado Certified Fundamentals I Source Format Pipeline certification obtained in January 2025.
Copado
Copado Essentials+, DevOps
2025 - 2025
Copado Essentials+ certification obtained in October 2025.
Copado
Copado Certified Fundamentals II Source Format Pipeline, DevOps
2025 - 2025
Copado Certified Fundamentals II Source Format Pipeline certification obtained in October 2025.
Salesforce
Salesforce AI Associate, Salesforce AI
2024 - 2024
Salesforce AI Associate certification obtained in November 2024.
Salesforce
Salesforce Industries CPQ Developer, Salesforce Industries CPQ
2021 - 2021
Salesforce Industries CPQ Developer certification obtained in March 2021.
Salesforce
Salesforce Platform Developer I, Salesforce Development
2021 - 2021
Salesforce Platform Developer I certification obtained in November 2021.
Salesforce
Salesforce Omni Studio Developer, Salesforce OmniStudio
2021 - 2021
Salesforce Omni Studio Developer certification obtained in March 2021.
Government Engineering College, Kozhikode
Bachelor of Technology, Mechanical Engineering
2011 - 2015
Grade: 7.9/10.0
Bachelor of Technology in Mechanical Engineering from Government Engineering College, Kozhikode, University of Calicut, with a GPA of 7.9/10.0.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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