Raj Thilak K

I am a project consultant and banking operations professional with 10+ years of experience in international banking, customer remediation, USA commercial banking, equipment finance, fraud, and dispute management. I deliver regulatory-aligned remediation programs and scalable process improvements that focus on fair customer outcomes.

In consulting and banking roles, I have led end-to-end remediation case reviews, performed redress validation and remediation calculations, and managed deliverables, milestones, and SLA adherence. I collaborate with onshore stakeholders including compliance, risk, legal, and operations, and prepare governance reports and audit documentation.

My background includes leading teams in credit card customer experience, retail banking and merchant services, and handling high-severity fraud and dispute investigations. I combine domain expertise (customer remediation, equipment finance, credit cards, chargebacks, merchant services) with technical skills in VisionPLUS, ClaimsLU, KANA, Oracle, Power BI and advanced Excel to drive measurable improvements.