At Revolut, I led 150 legal compliance reviews across customer support, card payments, and chargebacks, and assessed privacy and data-handling practices across customer and transaction processes.
I strengthened operational controls through risk-sensitive assessments, compliance documentation, and identification of control gaps. I also handled customer and transaction processes while maintaining accurate case handling and timely escalations.
At BYJUS, I established and maintained compliance frameworks for customer data protection, business processes, and operational controls, translating regulatory requirements into operational standards.
For the LendWise AI Governance Program, I created AI system inventory and risk-classification assessments for fictional fintech use cases. I mapped governance activities against NIST AI RMF outcomes and developed assessment approaches covering data protection, fairness, explainability, human oversight, and customer impact.
