Open to opportunities

Rajal Shakya

@rajalshakya

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Dedicated customer service professional with strong problem-solving skills.

Nepal

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What I'm looking for

I am looking for a role in a supportive environment that fosters professional growth and allows me to utilize my skills effectively.

My name is Rajal Shakya, and I am a dedicated professional with a strong background in customer service and cash management. With experience as a Head Cashier at Al Safeer Group of Companies in Dubai, I have honed my skills in overseeing cash transactions, maintaining accuracy, and ensuring customer satisfaction. My role involved preparing reports and assisting in the management of cashiers, which has equipped me with critical thinking and problem-solving abilities.

Currently, I work as a Customer Care Executive at Laxmi Intercontinental Pvt. Ltd. (Hyundai), where I handle customer concerns and ensure a positive experience for our clients. My responsibilities include monitoring complaints, conducting after-sales follow-ups, and reporting directly to the head of the department. I am passionate about providing exceptional service and continuously seek opportunities to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Executive

Current

Laxmi Intercontinental Pvt. Ltd. (Hyundai)

Nov 2021 - Present (3 years 7 months)

Managed customer concerns and monitored complaints, ensuring positive customer experiences and timely delivery and payment of sales orders. Performed after-sales follow-up analysis and reported directly to the head of the department.

Customer Service Customer Relationship Management Reporting Communication Problem Solving Customer Satisfaction

Head Cashier

Al Safeer Group of Companies

Oct 2020 - Aug 2021 (10 months)

Oversaw all cash transactions, including deposits and reconciliations, while maintaining accuracy and security of all cash funds and registers. Resolved customer complaints regarding cash transactions and ensured customer satisfaction, preparing reports and providing cash flow information to management.

Reconciliations Customer Service Reporting Financial Accounting Problem Solving Critical Thinking

Education

Degrees, certifications, and relevant coursework

Milestone International College

Intermediate, General Studies

Completed intermediate education at Milestone International College, focusing on a broad curriculum. Achieved a Third Division pass, demonstrating foundational knowledge across various subjects.

Kotdevi Higher Secondary School

School Leaving Certificate, General Studies

Completed secondary education at Kotdevi Higher Secondary School, achieving a First Division pass. This foundational education provided a strong academic background.