Rahul User
@rahuls007
IT professional in Application Support, Production Support, Technical Support, Testing, QA, SQL, GCP & IoT. Prague-based, open to hybrid/remote
CzechiaWhat I'm looking for
At STOXX, part of Deutsche Börse Group, I provide L1/L2 production support for critical index-related applications, investigating incidents with GCP, Cloud Logging, SQL, Datadog, ServiceNow, and Octopus Deploy to maintain reliable service.
Previously at Simple Hardware, I supported global IoT customers and tested hardware, firmware, and platform releases across LoRaWAN, Sigfox, and NB-IoT. I improved ticketing and RMA processes through an Odoo ERP migration that cut handling time by 50%, while building test plans, technical documentation, and quality processes for reliable device production.
Experience
Work history, roles, and key accomplishments
Application Support & Service Delivery Analyst
STOXX
Apr 2026 - Jul 2026 (3 months)
Provided L1/L2 production support for critical STOXX applications, ensuring high availability and reliable operation of index-related services. Managed incidents and service requests through ServiceNow, performing root cause analysis and collaborating with technical teams.
Technical Support Specialist
Simple Hardware s.r.o
Apr 2022 - Mar 2026 (3 years 11 months)
Managed all customer support operations, ensuring timely and effective issue resolution. Improved ticketing and RMA processes by migrating to Odoo ERP, cutting handling time by 50% and boosting productivity and customer satisfaction.
IoT Hardware Test Engineer
Simple Hardware s.r.o
Jan 2022 - Mar 2026 (4 years 2 months)
Validated weekly feature releases in multiple environments prior to production deployment. Designed and implemented test infrastructure for customized features based on requirements and user stories.
Junior IoT Hardware Test Engineer
Simple Hardware s.r.o
Oct 2019 - Dec 2021 (2 years 2 months)
Developed systematic test plans, scenarios, executions, and detailed bug reports. Participated in prototyping, testing, and production of IoT devices.
Education
Degrees, certifications, and relevant coursework
University of Pardubice
Exchange Program, Electrical Engineering
2019 - 2020
Participated in the Erasmus+ Exchange Program, studying electrical engineering and related subjects.
Riga Technical University
Master's, Electrical Science
2018 - 2020
Pursued a Master's degree in Electrical Science, focusing on advanced topics in electrical engineering.
RajaRajeswari College of Engineering
Bachelor of Engineering, Electrical and Electronics Engineering
2013 - 2017
Earned a Bachelor of Engineering in Electrical and Electronics Engineering, gaining a strong foundation in electrical systems and electronics.
Tech stack
Software and tools used professionally
Availability
Location
CzechiaAuthorized to work in
Social media
Skills
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