RBrahul bisht
@rahulbisht
Senior Analyst with expertise in Identity Access Management.
IndiaWhat I'm looking for
I am a dedicated Senior Analyst with over five years of experience in the IT sector, specializing in Identity Access Management and technical support. My journey began at Wipro Ltd, where I honed my skills in customer service and technical troubleshooting. I then advanced to HCL Technologies, providing L1 support and managing B2B operations, which solidified my foundation in IT service management.
Currently, I am employed at Samsung SDS, where I manage user access through Okta and G-suite, ensuring secure and efficient access for users. My role involves updating server profiles, managing shared folder access, and handling security settings. I am passionate about continuous learning and thrive in collaborative environments, always seeking to enhance my skills and contribute to team success.
Experience
Work history, roles, and key accomplishments
Senior Analyst
Team Lease Pvt Ltd
Jan 2023 - Present (2 years 5 months)
Currently working as a Senior Analyst at Team Lease Pvt Ltd, focusing on Identity Access Management and ITSM ticket management, while continuing to enhance my technical skills and support capabilities.
Senior Analyst
Samsung SDS
Feb 2021 - May 2023 (2 years 3 months)
As a Senior Analyst at Samsung SDS, I worked in Identity Access Management, providing Okta and G-suite access, setting up 2FA, and managing user access requests. I also handled ITSM ticket management and supported various access-related tasks within the Samsung domain.
Senior Analyst
HCL Technologies
Nov 2018 - May 2019 (6 months)
In my role as a Senior Analyst at HCL Technologies, I provided Level 1 support in the Service Desk, offering technical assistance for B2B operations and troubleshooting Windows issues through remote access.
Process Associate
Wipro Ltd
Apr 2017 - Aug 2018 (1 year 4 months)
As a Process Associate at Wipro Ltd, I worked directly with customers to identify and resolve technical issues, logging queries and troubleshooting modem problems through remote access.
Education
Degrees, certifications, and relevant coursework
IUIndira Gandhi National Open University
Bachelor of Arts, Arts
2013 - 2016
Central Board of Secondary Education
Senior Secondary, Higher Secondary Education
Completed Senior Secondary education under the CBSE curriculum.
Availability
Location
IndiaAuthorized to work in
Job categories
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