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Rahaf YahiaRY
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Rahaf Yahia

@rahafyahia

IT Support Technician and Data Analyst at Volunteer Hub Organization, analyzing 256 project samples and creating program dashboards.

Sudan
Message

At Volunteer Hub Organization (VHO), I collect, clean, and analyze data from 256 project samples using Microsoft Excel, Google Sheets, and Power BI. I create dashboards and visual reports to support monitoring and evaluation of educational programs.

I also organize research data and contribute to evidence-based planning for future programs, applying data validation and analysis techniques to maintain accuracy and improve reporting workflows.

At Indaba X Event, I supported the Gatherly platform for 200+ participants during a 5-day virtual event. I resolved 18+ technical issues and assisted speakers and attendees with access and live-session troubleshooting.

For my graduation project, I developed a PHP/MySQL student records management application with Admin and Faculty dashboards, attendance tracking, results management, and secure online examinations. I also designed and configured an enterprise network simulation with OSPF Multi-area, EIGRP, RIP, VLAN-specific DHCP, and centralized data servers.

Experience

Work history, roles, and key accomplishments

VO
Current

Data Analyst & Administrative Member

Volunteer Hub Organization

Jan 2026 - Present (9 months)

Collected, cleaned, and analyzed data from 256 project samples using Excel, Google Sheets, and Power BI to evaluate program activities and generate data-driven insights. Created dashboards and visual reports to support monitoring, evaluation, and evidence-based decision-making.

Education

Degrees, certifications, and relevant coursework

IA

International University of Africa

Information Technology

2022 - 2026

Grade: 5.27 / 7.0

Activities and societies: IEEE Member

Graduated in 2026, ranked 1st in class.

CN

CNCF

Kubernetes and Cloud Native Associate (KCNA), Cloud Native

Kubernetes and Cloud Native Associate certification.

GO

Google

Google IT Support Professional Certificate, IT Support

Google IT Support Professional Certificate.

SS

Service Desk Simulator

IT Support Foundations, Service Desk

Grade: .

IT Support Foundations simulation with 50+ tickets resolved.

MI

Microsoft

Technical Diagnostics and Troubleshooting Techniques, Technical Support

Technical Diagnostics and Troubleshooting Techniques course.

MI

Microsoft

The Microsoft 365 Ecosystem, Microsoft 365

The Microsoft 365 Ecosystem course.

DC

Delight Training Center

Excellence in Customer Service, Customer Service

Excellence in Customer Service course.

AI

Aspire Institute

2026 Aspire Leaders Program, Leadership

2026 Aspire Leaders Program, 40 hours.

LF

Linux Foundation

Kubernetes and Cloud Native Essentials (LFS250), Cloud Native

Kubernetes and Cloud Native Essentials (LFS250) course.

LF

Linux Foundation

Introduction to Kubernetes (LFS158), Kubernetes

Introduction to Kubernetes (LFS158) course.

LF

Linux Foundation

Introduction to Linux (LFS101), Linux

Introduction to Linux (LFS101) course.

IB

IBM

Databases and SQL for Data Science with Python, Data Science

Databases and SQL for Data Science with Python course.

IC

Inspire Training Center

Camera Programming and Installation (CCTV), CCTV

Camera Programming and Installation (CCTV) course.

FO

Forage

Data Labeling Job Simulation, Data Labeling

Data Labeling Job Simulation.

GC

Google Cloud

Introduction to Generative AI, Generative AI

Introduction to Generative AI course.

GC

Google Cloud

Transformer Models and BERT Model, Natural Language Processing

Transformer Models and BERT Model course.

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