Ali Balla

Provide Level 1 and Level 2 technical and application support to internal users across multiple bank branches. Support enterprise, ERP, and digital banking platforms; investigate incidents and coordinate resolution with technical teams and vendors.

Delivered on-site and remote support for software, workstation, and network issues in a corporate environment. Logged, tracked, escalated, and followed up IT incidents using service-management/ticketing tools.

Designed, developed, tested, and maintained websites and web-based systems based on client requirements. Supported website content management, troubleshooting, responsive layouts, and cross-browser compatibility.

Contributed to the Souq Nile e-commerce initiative and gained practical exposure to marketplace operations. Completed CS-Cart marketplace administration training covering product and order workflows, account handling, customer complaints, and reporting.

Assisted with practical teaching in computer science and IT subjects, including .NET, SQL, and HTML. Supported computer laboratories and provided technical assistance to faculty and students.

Designed and operated a basic e-commerce website for approximately four to five months, gaining hands-on experience in online-store setup and operations.

Co-founded and helped operate an e-commerce business, combining technical implementation with day-to-day online retail operations. Set up and managed OpenCart-based online stores, including product listings, catalogue organization, store maintenance, and order workflows.

ITIL Foundations training in progress.

Grade: Second Class Honours, Division I, GPA: 3.30/4.00

B.Sc. in Computer Science with Second Class Honours, Division I and a GPA of 3.30/4.00.

Completed training in Oracle 11g Database Administration.

Completed training in SharePoint Administration.

Completed training in Red Hat Linux.

Completed PMP / Project Management training.