Open to opportunities

Sania Hadi

@saniahadi

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Dedicated IT professional with over 8 years of experience.

Sudan

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and continuous learning in a dynamic IT environment.

I am a dedicated IT professional with over 8 years of experience in technical support and systems administration across diverse environments. My expertise lies in managing local services, troubleshooting network and application issues, and providing exceptional end-user support. I am committed to delivering quality results and fostering a collaborative team environment.

Currently, I work as an IT Support Specialist at the Ministry of Finance - Chamber of Accounts, where I provide first and second-level technical support, analyze performance problems, and conduct end-user training sessions. My background in electronics engineering and extensive coursework in network administration, cybersecurity, and IT project management have equipped me with the skills necessary to enhance functionality and reliability in IT systems.

Throughout my career, I have demonstrated strong troubleshooting and problem-solving skills, along with excellent communication and interpersonal abilities. I am passionate about continuous learning and improvement, always seeking opportunities to enhance my knowledge and contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Ministry of Finance - Chamber of Accounts

May 2017 - Present (8 years 2 months)

Provided first and second-level technical support for users, resolving ICT issues via email, phone, and in-person. Administered and monitored backup systems and patch management to ensure system security and compliance. Conducted end-user training sessions on software applications and best practices for technology use.

Windows Server Office 365 Azure AWS Cisco Meraki Active Directory

Customer Service Call Center Agent

Sudani

Jan 2013 - Present (12 years 6 months)

Provided timely and accurate information regarding products, services, and account inquiries; addressed customer concerns and resolved issues through effective troubleshooting. Handled inbound calls and responded to customer inquiries professionally; managed outbound calls for follow-up and promotion of new services. Assisted customers with technical issues related to telecommunications services,

Customer Service Troubleshooting CRM Telecommunications Account Management Sales Call Center Operations Data Entry Reporting Communication

Education

Degrees, certifications, and relevant coursework

Sudan University of Science and Technology

Bachelor’s Degree, Electronics Engineering (Communications)

Studied core concepts in Electronics Engineering with a specialization in Communications, covering telecommunications, networking protocols, and systems analysis. Gained expertise in network administration, cybersecurity principles, and operating systems administration, including Windows Server environments. Explored cloud computing, virtualization, and IT project management methodologies.