Rafael Tojal
@rafaeltojal
I lead major incidents to improve MTTR and trading-system reliability.
BrazilWhat I'm looking for
At B3, the Brazilian Stock Exchange, I provide L2/L3 support for brokers and fintechs on real-time trading infrastructure, handling roughly 700 tickets monthly while maintaining SLA compliance above 90% and average MTTR of approximately seven minutes.
Across B3, NTT DATA Services, and Mauell, I’ve owned incident response, escalation, stakeholder communication, postmortems, and process improvements for mission-critical systems. I bring 16 years of technical support, incident management, IT governance, network troubleshooting, and project delivery experience in regulated, high-pressure environments.
Experience
Work history, roles, and key accomplishments
Technical Support & Incident Management Analyst
B3 - Brazilian Stock Exchange
Apr 2025 - Present (1 year 4 months)
Provides advanced technical support (L2/L3) to brokers and fintechs connected to B3's trading infrastructure, troubleshooting critical communication platforms and contributing to infrastructure projects. Maintains SLA compliance above 90% and average MTTR of approximately 7 minutes.
Education
Degrees, certifications, and relevant coursework
FIAP
Postgraduate Degree, Artificial Intelligence
Pursuing a postgraduate degree in AI Scientist, expected completion in June 2027.
Universidade Nove de Julho
Bachelor's Degree, Computer Science
Earned a Bachelor's degree in Computer Science.
Instituto Vanzolini
Postgraduate Degree, Project Management
Completed a postgraduate degree in Project Management.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
Interested in hiring Rafael?
You can contact Rafael and 90k+ other talented remote workers on Himalayas.
Message RafaelGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
