Rafael Sotoriva
@rafaelsotoriva
Results-driven import analyst and operations manager with bilingual customer service experience.
What I'm looking for
I am a results-driven import analyst and operations manager with solid experience in business management, foreign trade, and customer service. I led all operational and strategic areas as a co-owner of a restaurant for nearly seven years, managing finance, HR, marketing, events, logistics, and supplier relationships while delivering strong customer service.
I have hands-on experience in import operations, document preparation and review (Invoice, Packing List, Draft BL), supplier and freight-forwarder negotiation, and customs clearance monitoring. Fluent in English with international experience in Australia, I bring a proactive, communicative, and detail-oriented approach to process improvement and client-focused logistics planning.
Experience
Work history, roles, and key accomplishments
Import Analyst
Eficiência Negócios Internacionais
Sep 2024 - Present (1 year 2 months)
Manage import operations including document analysis, international logistics, supplier and freight forwarder negotiation, and monitoring customs clearance to ensure timely delivery and regulatory compliance.
Co-owner
Lechuga Restaurante Ltda
Oct 2017 - Sep 2024 (6 years 11 months)
Led full restaurant operations for nearly 7 years, overseeing finance, HR, marketing, events, supplier relationships and customer service to drive revenue and operational efficiency.
Import Analyst
Selltis Industrial Ltda
Nov 2014 - Mar 2017 (2 years 4 months)
Managed importation of machining equipment, negotiated with international suppliers, controlled shipment logistics, and prepared key documentation while coordinating customs clearance.
Bilingual Receptionist
Atrio Hotéis AS
Oct 2012 - Jun 2014 (1 year 8 months)
Provided bilingual guest services and supported daily hotel operations, using English regularly to assist international and domestic guests and improve guest satisfaction.
Maintenance Mechanic
Randon Implementos e Participações
Feb 2009 - Mar 2012 (3 years 1 month)
Maintained industrial machinery and operated lathes and milling machines to ensure production continuity and equipment reliability.
Apprentice
Fras-Le SA
Mar 2008 - Jan 2009 (10 months)
Completed apprenticeship tasks supporting production activities and gained foundational experience in manufacturing processes.
Education
Degrees, certifications, and relevant coursework
Faculdade de Tecnologia de Caxias do Sul (Uniftec)
Bachelor's Degree, Foreign Trade
Completed a Bachelor's degree in Foreign Trade with coursework focused on international trade operations and customs procedures; graduated in December 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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