Open to opportunities

Rafael Sotoriva

@rafaelsotoriva

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Results-driven import analyst and operations manager with bilingual customer service experience.

Brazil

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What I'm looking for

I seek a role in import, logistics, or operations where I can apply trade knowledge, improve processes, and lead cross-functional teams in a collaborative, growth-oriented environment.

I am a results-driven import analyst and operations manager with solid experience in business management, foreign trade, and customer service. I led all operational and strategic areas as a co-owner of a restaurant for nearly seven years, managing finance, HR, marketing, events, logistics, and supplier relationships while delivering strong customer service.

I have hands-on experience in import operations, document preparation and review (Invoice, Packing List, Draft BL), supplier and freight-forwarder negotiation, and customs clearance monitoring. Fluent in English with international experience in Australia, I bring a proactive, communicative, and detail-oriented approach to process improvement and client-focused logistics planning.

Experience

Work history, roles, and key accomplishments

Current

Import Analyst

Current

Eficiência Negócios Internacionais

Sep 2024 - Present (1 year 2 months)

Manage import operations including document analysis, international logistics, supplier and freight forwarder negotiation, and monitoring customs clearance to ensure timely delivery and regulatory compliance.

Customs Clearance Freight Forwarder Customer Support Draft BL Incoterms

Co-owner

Lechuga Restaurante Ltda

Oct 2017 - Sep 2024 (6 years 11 months)

Led full restaurant operations for nearly 7 years, overseeing finance, HR, marketing, events, supplier relationships and customer service to drive revenue and operational efficiency.

Operations Management Financial Planning HR Training Marketing Event Planning Supplier Management Customer Service Cash Flow Management

Import Analyst

Selltis Industrial Ltda

Nov 2014 - Mar 2017 (2 years 4 months)

Managed importation of machining equipment, negotiated with international suppliers, controlled shipment logistics, and prepared key documentation while coordinating customs clearance.

Negotiate With Suppliers Logistics Customs Clearance Invoicing Contract Management

Bilingual Receptionist

Atrio Hotéis AS

Oct 2012 - Jun 2014 (1 year 8 months)

Provided bilingual guest services and supported daily hotel operations, using English regularly to assist international and domestic guests and improve guest satisfaction.

Guest Relations English Communication Front Desk Operations Customer Service

Maintenance Mechanic

Randon Implementos e Participações

Feb 2009 - Mar 2012 (3 years 1 month)

Maintained industrial machinery and operated lathes and milling machines to ensure production continuity and equipment reliability.

Lathe Operation

Apprentice

Fras-Le SA

Mar 2008 - Jan 2009 (10 months)

Completed apprenticeship tasks supporting production activities and gained foundational experience in manufacturing processes.

Manufacturing Support Workshop Safety

Education

Degrees, certifications, and relevant coursework

Faculdade de Tecnologia de Caxias do Sul (Uniftec)

Bachelor's Degree, Foreign Trade

Completed a Bachelor's degree in Foreign Trade with coursework focused on international trade operations and customs procedures; graduated in December 2015.