Barbara Montes

Managed pre-shipment, shipment, and post-shipment export processes, ensuring accurate documentation and smooth cargo flow. Coordinated cargo collection and delivery to ports/airports and liaised with clients to confirm post-shipment payments.

Provided customer support for financial services clients, delivering share price quotations and account assistance. Maintained high service levels in a regulated environment.

Delivered telephone and digital customer support, resolving inquiries and monitoring service requests. Led a team of 8 advisors and ensured quality and performance while training new team members.

Prepared customs documentation in line with UK regulations to support successful clearance processes. Ensured documentation accuracy and compliance for cross-border operations.

Coordinated international import logistics and liaised with customs brokers and freight forwarders. Managed import documentation and costs to support timely, accurate shipments.

Provided passenger reception and onboard support at the Port of Santos to ensure smooth customer experiences. Coordinated operational assistance to support safe, efficient terminal service.

Provided administrative support including document control and customer service. Helped maintain accurate records and responsive service for operational needs.

Supported store organization and provided customer-facing sales assistance. Delivered helpful service to customers while maintaining a well-organized sales floor.

Completed Introduction to Optics training (2024).

Completed the Import Process – Step-by-Step course with Aduaneiras in São Paulo (2018).

Studied International Trade at ESAMC in Santos in 2019.

Completed secondary education at St. Paul’s Catholic College in Sunbury-on-Thames (2011).