Rafael Pereira
@rafaelpereira3
I support corporate IT environments and am building a career in enterprise cybersecurity.
BrazilWhat I'm looking for
I'm building on hands-on IT support, networking, and infrastructure work to contribute to enterprise cybersecurity teams.
At Sovos, I provide Level 1 and Level 2 support for users and systems, document cases in Salesforce, run data queries, and troubleshoot applications, access, and infrastructure issues.
My experience at Foursys, InfoVF, and Wicomm includes supporting users, resolving Windows, network, driver, equipment, and application-access issues, and assisting with web development and operational IT needs.
I'm pursuing a degree in Information Security and bring a Computer Networks technical background, with practical knowledge of Windows, Linux, pfSense, Zabbix, MySQL, Python, virtualization, cryptography, and vulnerability-management concepts.
Experience
Work history, roles, and key accomplishments
IT Intern – Technical Support & Customer Support
Sovos
May 2026 - Present (4 months)
Provide Level 1 and Level 2 technical support to users and systems in a corporate IT environment. Handle and document support cases using Salesforce, perform data queries, and support reporting activities.
IT Support Apprentice
Foursys
Mar 2026 - Apr 2026 (1 month)
Provided technical support to users and assisted with IT infrastructure activities. Diagnosed and resolved issues involving systems, user access, and computer equipment.
Web Development / IT Support
Wicomm
Oct 2024 - Feb 2025 (4 months)
Assisted with web development activities and general IT-related tasks, supporting both development and operational needs.
IT Intern
InfoVF
Mar 2026 - Present (6 months)
Provided Level 1 technical support in a Windows environment. Troubleshot networking, drivers, operating system, and application access issues.
Education
Degrees, certifications, and relevant coursework
FATEC
Technology, Information Security
Currently pursuing a degree in Information Security, expected to graduate in December 2027.
FIEB
Technical Degree, Computer Networks
Completed a technical degree in Computer Networks in December 2023.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Skills
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