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Rafael Frasson

@rafaelfrasson

Message

AI Transformation Lead driving agentic workflows for fintech operational efficiency and cost reduction.

Brazil

Message

What I'm looking for

I’m looking to lead AI-driven operational transformation—agentic workflows, LLM-powered automation, and workforce optimization—in fintech/payments teams. I want to bridge legacy systems to scalable, compliant architecture while delivering clear cost and efficiency wins in a global remote setup.

I’m a Senior Leader with 10+ years of experience in high-stakes Fintech and Payments, focused on AI-Driven Operational Transformation. I bridge complex legacy systems with the future of Agentic Workflows, using AI to create radical efficiency and massive cost reduction.

Having managed platforms processing R$5B+ annually (TPV), I combine regulatory expertise with an AI-first mindset—restructuring operations, automating redundant roles, and improving scalability. In my current role, I led end-to-end process mapping and delivered measurable results, including a 60% headcount reduction and monthly operational savings of R120k (R1.4M+ ARR), while leveraging LLMs, Custom Agents, and AI-assisted development.

Experience

Work history, roles, and key accomplishments

Current

AI Transformation Lead

Current

Gsurf Payments

Dec 2025 - Present (6 months)

Spearheaded end-to-end mapping of business processes to identify automation-ready workflows, using AI-assisted development. Led workforce optimization resulting in a 60% headcount reduction and delivered R$120k monthly operational savings.

AI assisted Development Custom Agents CLI Tools Workforce Optimization

Senior Product Leader

Gsurf Payments

Sep 2019 - Nov 2025 (6 years 2 months)

Led the full implementation and go-live of a mission-critical payments system covering e-commerce capture, reconciliation, and settlement for $5B+ annual TPV. Directed Central Bank Resolution 264 compliance efforts and launched a Receivables Anticipation (Factoring) portal generating $40M+ in new annual revenue.

Payments E Commerce Capture Reconciliations Settlements Receivables Anticipation (Factoring)Central Bank Resolution 264 & Compliance Quality Assurance CI CD Go To Market (GTM)People Management

QA Analyst

Gsurf Payments

Sep 2018 - Aug 2019 (11 months)

Ensured quality assurance for payment application ecosystems by creating test plans and designing tests based on requirements analysis. Automated user-experience testing by integrating Cypress IO and collaborated with engineering and account teams to drive continuous improvements.

Quality Assurance Test Planning Testing Design Requirements Analysis Automated Testing Cypress.Io UX Testing Collaboration

IT Analyst

Gsurf Payments

Sep 2013 - Aug 2018 (4 years 11 months)

Managed system and network administration including patch management and host remediation. Configured network security on Cisco ASA 5500 series, set up firewall/IPS/access control/remote-access VPN, and performed troubleshooting of network protocols, routing, and security tooling.