Raegan Edwards

Handles inbound and outbound calls to resolve client concerns, provides prompt responses to inquiries, escalates issues as needed, and documents interactions while maintaining data confidentiality.

Delivered instruction across multiple subjects and grade levels, created engaging lesson plans, adapted curriculum to meet academic goals, and maintained classroom discipline in substitute settings.

Implemented flexible teaching strategies across schools, maintained structured learning environments in absence of regular teachers, and reported on classroom performance and student progress.

Activities and societies: Flex Teacher at Thea Bowman Leadership Academy; created lesson plans, delivered instruction across multiple subjects and grade levels, adapted curriculum, and maintained classroom discipline.

Pursued coursework in Business Management / Project Management toward a Bachelor of Science with focus on operational efficiency and client support; attended WGU Flex teaching program and completed related instruction.

Activities and societies: Provided classroom support across various schools, maintained structured learning environments, and reported student performance.

Worked as a Substitute Teacher Assistant implementing flexible teaching strategies and reporting on classroom performance.

Activities and societies: Certifications include CMAA, CCSP, CAPM (listed), and CPR certified.

Completed medical certification courses relevant to healthcare administration and customer service.