Radu Nicolescu

Led global Customer Care transformation, managing 550+ staff across Shared Services, Order Management, and Contact Centers, consolidating operations into a single global model supporting $7.5B in operations. Defined and executed global transformation strategy, delivered organizational development, and drove digital and AI-enabled tools.

Led global Customer Care transformation, managing 550+ staff across Shared Services, Order Management, and Contact Centers, consolidating operations into a single best-in-class global model supporting $7.5B in operations. Delivered 50% cost savings through CoE migration while exceeding customer service performance targets.

Led a Bucharest-based engineering organization of 6 leaders and 60+ professionals, delivering 120K+ hours annually of project engineering services. Defined and executed HPS and GES strategies, driving operational excellence and continuous improvement.

Managed bidding, quotation, negotiation, and project management for project development phases for Saint Gobain major account. Responsible for software and hardware delivery.

Led delivery of engineering projects for Yokogawa Romania, providing technical and commercial oversight to ensure contract, schedule, quality, and margin objectives were met. Directed implementation of DCS and Safety systems, ensuring solutions met contractual and regulatory requirements.

Performed instrumentation and control engineering design and coordinated technical quotations.

Graduated as Diplomat Engineer in Automation Engineering from the Polytechnic University of Bucharest in 1999.