Costel Anton

I am a senior customer experience and customer success operations leader who transforms support functions into scalable, data-driven customer experience engines. I build high-performing teams, implement CX-focused frameworks that improve retention and satisfaction, and create KPI dashboards to increase operational transparency.

I have hands-on experience optimizing support operations, strengthening alignment between Support, Product, and Engineering, and leading RCA investigations that drive product and documentation improvements. I focus on process optimization, customer journey mapping, and operational excellence to reduce resolution times and deliver measurable customer impact.