At Deloitte India, I work across Project Manager, Scrum Master, Business Analyst, and Quality Assurance Lead responsibilities on ServiceNow technology projects. I’ve supported digital transformation and revenue growth for clients across Indian and global markets.
On a recruitment and onboarding transformation for a leading Indian private banking firm, I gathered requirements and translated them into user stories. The project led to a 200% increase in hiring for the bank.
For a Global Pharmaceuticals project, I worked as a Business Analyst on ServiceNow HR digital transformation, with scrum delivery across 50+ countries. I’ve also advised clients on AI capabilities including NOW Assist and Agent Studio.
As a Scrum Master on a DevOps implementation project, I coordinated teams of 5–10 around communications, timelines, and delivery. I’ve also scripted and executed test cases, supported SIT and UAT, and contributed to ServiceNow pre-sales proposals, demos, design workshops, and POCs.
