Rachel Villanueva

Review and evaluate short-form fiction for grammar, vocabulary, word choice, plot content, flow, characterization, and overall story clarity. Annotate manuscripts directly, offering detailed constructive and positive feedback to guide writers through the revision process.

Achieved approximately 23% month-over-month sales growth within one fiscal year and increased store-specific retention by nearly 75% through targeted performance improvement initiatives. Led and developed the store team by setting performance expectations, coaching, and evaluating performance.

Evaluated team member and leader performance against consistent standards and identified significant trends in key performance sectors requiring intervention. Delivered structured coaching and feedback to teams and leaders based on observed behavior and established expectations.

Planned and coordinated store remodel activities, overnight and dayside workload, staffing, vendor needs, concerns, and project milestones to ensure on-time completion. Identified operational issues with vendors, communicated progress and feedback to Remodel Business Partners, and followed appropriate escalation paths.

Prioritized store maintenance needs through routine evaluation and creation of work orders; evaluated vendor performance against brand-specific maintenance standards. Identified and coordinated corrective and preventive maintenance solutions while balancing cost, compliance, and operational priorities.

Provided customer experience, sales, merchandising, and retail operations support.

Managed vendor correspondence, billing, client support, and apparel-printing operations; used Shopify, QuickBooks, and Microsoft Office.

Bachelor's Degree in Global Studies from Florida International University, completed in 2022.

Adobe Certified Associate in Digital Video Using Adobe Premiere Pro, certified from 2018 to 2021.