Open to opportunities

Rachel Nzouekeu

@rachelnzouekeu

Customer Account/Portfolio Manager at SOCAPEC - Cameroun who supported investment projects and assessed credit and investment risk.

Cameroon

Message

What I'm looking for

I'm applying for a position in the Investment Department.

At SOCAPEC - Cameroun, I set up customer credit files and supported customers in implementing their investment projects. I also assessed and limited risks linked to investments and credit issuance.

I handled sales of bank products and services, including accounts, insurance, and credit cards. I also prospected for and retained customers, and oversaw and trained young colleagues in account management.

At ADVANS CAMEROUN, I created customer profiles and prepared prospecting schedules, alongside reporting and banking operations. Earlier, during internships at HYPRECAM and BILCOVE CAMEROUN, I processed customer claims and supported administrative, budget, and project management.

Experience

Work history, roles, and key accomplishments

Customer Account/Portfolio Manager

SOCAPEC

Apr 2020 - Jan 2023 (2 years 9 months)

Managed customer credit file setup and supported customers in implementing investment projects. Oversaw sale of bank products and services, trained junior colleagues, and conducted risk assessment for investments and credit issuance.

Account Management Credit Analysis Risk Assessment Sales Training Prospecting Customer Retention

Customer Account/Relations Manager

ADVANS CAMEROUN

Nov 2012 - Aug 2015 (2 years 9 months)

Developed prospecting schedules and created customer profiles. Handled various management operations including reporting, cashier duties, and bank affairs.

Customer Relationship Management Prospecting Reporting Banking Operations

Intern

HYPRECAM

Apr 2011 - Jun 2011 (2 months)

Processed customer claims and drafted daily draining schedules. Supervised services provided to customers and monitored their administrative files.

Customer Service Claims Processing Administrative Support

Intern

BILCOVE CAMEROUN

Oct 2009 - Jul 2010 (9 months)

Assisted with administrative management, budget and project management, and monitored business negotiations.

Administrative Management Budget Management Project Management Negotiation

Education

Degrees, certifications, and relevant coursework

Institut supérieur des technologies appliquées et de gestions

Master’s Degree 2, Marketing, Trade and Sales

2016 - 2019

Master’s Degree 2 in Marketing, Trade and Sales from Institut supérieur des technologies appliquées et de gestions, Yaounde, Cameroon, from 2016 to 2019.

Institut supérieur des technologies appliquées et de gestions

Master’s Degree 1, Marketing, Trade and Sales

2011 - 2012

Master’s Degree 1 in Marketing, Trade and Sales from Institut supérieur des technologies appliquées et de gestions, Yaounde, Cameroon, from 2011 to 2012.

Institut supérieur des technologies appliquées et de gestions

Professional Bachelor’s Degree, Operational Marketing Management

2010 - 2011

Professional Bachelor’s Degree in Operational Marketing Management from Institut supérieur des technologies appliquées et de gestions, Yaounde, Cameroon, from 2010 to 2011.